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Posts
- Customer Service Statistics - Round 1
- Hotel Customer Feedback Left Unanswered
- Too Much Social Media Means A Business Can Never Catch Up
- Parks Feedback for Parks and Trails
- Rest Area Safety Improvement
- HealthIgnite Healthcare Feedback with Opiniator
- Restroom Award from Phlush for Opiniator Restroom Alert System
- Uncertain Managers Do Not Know if Customers are Satisfied
- Customer Experience is Everything
- Parks Visitor Feedback in Oregon with Opiniator
- Email Signature Feedback with a Smiley Face
- Net Promoter Score (NPS)
- Retail Banking is Vulnerable to Customer Defection
- Text the Boss – Direct Customer Feedback Survey Tool
- Getting On the Spot Customer Feedback for your Restaurant - Podcast
- Impact of Improved Customer Experience in Retail Banks
- Feedback Food Service - Use the Guest Cell Phone
- 12 Problems with Comment Cards
- Avoid Survey Fatigue in 4 Steps
- Restaurant Comment Card - A Bad Idea
- Customer Defection Impact - Free Excel Calculator
- What Are the Advantages of Adding Smiley Face Feedback to Emails?
- How Smiley Face Ratings Benefit Your Business Processes
- Brief Guide: Importance of Customer Reviews for Your Small Business
- Florida FDOT Rolls Out Driver Feedback to Rest Areas
- Mississippi Driver Services Bureau Collects Driver Feedback
- Infographic: 5 Ways To Boost Sales of a Brick and Mortar Retailer
- The Importance of Clean Restrooms
- POS Surveys Are Ineffective
- Low Operating Standards Causes High Retail Defection
- Florida and Georgia Rest Areas Feedback Case Study
- Mystery Shopping - Twelve Major Pitfalls
- How do you measure customer satisfaction?
- How To Remove Bad Yelp Review
- The Future of How's My Driving
- Bad Yelp Reviews & Why Yelp Reviews Disappear
- Flushcheck Upgrade Technology for COVID 19
- MN Rest Areas Use Opiniator for Signage Research
- Over-Surveying or Too Many Surveys is Killing Your Business
- Touchless Restrooms - COVID Ready
- 12 Rules for Getting Actionable Feedback from Customers
- Don't Use Social Media For Feedback
- How to Stop Getting Negative Online Reviews for Your Restaurant
- Why Have A Touchless Restroom?
- Why Have a Digital Comment Card for Customer Feedback?
- Turning Customer Feedback into Great Social Media
- How to Calculate the Customer Experience ROI
- Contactless Restrooms - Smart Fixtures are NOT Enough
- Using Comment Cards for Feedback - Don't
- Advantages and Disadvantages of Customer Comment Cards
- What are the Benefits of Anonymous Customer Feedback?
- How Customer Feedback Software Can Improve Your Business in Real-time
- Why Use Text Messaging or a Survey for Customer Feedback?
- Wisconsin Rest Areas Using Opiniator for Visitor Feedback
- 8 Reasons Customer Feedback Analytics Should Be at the Core of Your Business
- What is a QR Code Survey?
- 7 Ways to Improve Customer Experience
- 5 Key Customer Service Metrics and How to Measure Them
- Why You Must Replace the Suggestion Box
- Don't Rest on Restroom Feedback: A Guide for Operations Managers
- CXBuzz Interview with Matt Selbie
- How a Clean Restroom Delivers Long Term Profits
- A Comment Card For Restaurants
- Community Engagement: How Citizen Feedback Can Help Local Communities
- What CX Means in 2022 - an interview with Sol Insights
- Salesbeat Podcast - Interview with Veena Gopal and Matt Selbie
- Customer Defection in Service Businesses - Interview with Ben DelGrosso and Matt Selbie
- Mako Design Podcast - Interview with Kevin Mako and Matt Selbie
- Customer Defection - 5 Causes to Consider
- 10 Tips for Building Effective Customer Feedback Systems
- Feedback Fatigue: 5 Ways to Ease the Stress
- The 5 Best Customer Feedback Tools for Listening to Your Service Business Audience
- Using Email for Customer Feedback - Don't
- Lost and Found via Cell Phone
- The Disadvantages of using NPS: Eight Major Pitfalls
- 5 Big Issues with Smiley Face Feedback