Customer feedback at the home or office – while staff are still there.
Improves customer satisfaction and operational scores.
Increases loyalty and Yelp scores.
Used by:
- Pest control operators
- Cleaning and janitorial
- Electricians
- Plumbers
- Landscapers
- Handman services
- Other services to buildings and homes
Existing Customer Feedback Programs Are NOT Working
Approximately 24% of an pest control business customer database defects annually – largely because of poor service. This means that the dealer needs to replace all customers within 4 years.
Defection rates are double digit across all field & building services.
A Better Strategy – On the Spot Customer Feedback
Help Improve Satisfaction Scores:
- One spot feedback means the business can immediately fix the issue
- And identify the staff involved
- And connect with the customer
- Before they impact satisfaction scores and brand reputation
And Help Get More Testimonials:
- Happy customers (and only these!) are nudged to social media
- So you get more testimonials
- And no nasty online surprises before you have had a chance to fix them
Staff Specific Feedback Requested via Leave Behind Documents and Signs
Customer Support (CSR) Feedback Also Enabled
1-Click Staff Alerts – within 15 seconds
Low score, or a keyword can trigger an immediate email or text alert to the right supervisor.
This means….
- The right staff get right info in seconds
- So can fix the issue
- Connect with the customer
- Close the feedback loop with 1-click
- For improved operating standards
- Happier guests
- Decreased Yelp complaints