(503) 567-2314 info@opiniator.com

Building Services Feedback

for Pest Control, Janitorial and Landscaping

Customer feedback at the home or office – while staff are still there.

Improves customer satisfaction and operational scores.

Increases loyalty and Yelp scores.

Used by:

  • Pest control operators
  • Cleaning and janitorial
  • Electricians
  • Plumbers
  • Landscapers
  • Handman services
  • Other services to buildings and homes

Existing Customer Feedback Programs Are NOT Working

Approximately 24% of an pest control business customer database defects annually – largely because of poor service. This means that the dealer needs to replace all customers within 4 years.

PCO M & A : Experience Survey 2018

 Defection rates are double digit across all field & building services. 

A Better Strategy – On the Spot Customer Feedback

Help Improve Satisfaction Scores:

  • One spot feedback means the business can immediately fix the issue  
  • And identify the staff involved
  • And connect with the customer
  • Before they impact satisfaction scores and brand reputation

And Help Get More Testimonials:

  • Happy customers (and only these!) are nudged to social media
  • So you get more testimonials
  • And no nasty online surprises before you have had a chance to fix them 
Building Service Social Media Review Brands

Staff Specific Feedback Requested via Leave Behind Documents and Signs

Business cards with customer feedback request
Pest control business request for customer feedback

Customer Support (CSR) Feedback Also Enabled

1-Click Staff Alerts – within 15 seconds

Low score, or a keyword can trigger an immediate email or text alert to the right supervisor.

Email alert for poor customer feedback

This means….

  • The right staff get right info in seconds 
  • So can fix the issue
  • Connect with the customer
  • Close the feedback loop with 1-click
  • For improved operating standards
  • Happier guests
  • Decreased Yelp complaints

Close the feedback loop now and take back control of your field staff feedback.

No more nasty surprises on Yelp, only positive ones.

Take back control of Customer Feedback

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.