What are the Benefits of Anonymous Customer Feedback and How to Get It Honest feedback is essential for helping a business improve. After all, a business must know what customers think of their products, service, or the way the company is managed. Yet for many, the...
Should I Bother with Feedback? As an business owner, you know that customer feedback is valuable. Specifically critical when determining a customer’s needs and tastes, and if the business is delivering on them. It can also help improve the services and products...
How to Use Comment Cards? IT DOES NOT MATTER – THERE ARE MUCH BETTER ALTERNATIVES! Many say that a well designed comment card from a nifty comment card template, laced with insightful questions will deliver customer engagement, even customer loyalty....
Still Using Paper Comment Cards? STOP NOW! There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. We have shared many of these...
Restaurant Comment Cards – A Bad Idea. Let Us Explain Why A recent article in Upserve Restaurant Insider advocates the use of a paper-based restaurant comment card as a vital source of feedback for the restaurant owner. This is very bad advice and something we...
The comment card has become a relic in the reputation management game. Here are the 12 problems with comment cards, showing why it should be consigned to the elephant graveyard of bad ideas. If you don’t have time to read through all this – just watch the...
