by Matt Selbie | Mar 14, 2021 | Blog
What are the Benefits of Anonymous Customer Feedback and How to Get It Anonymous customer feedback is great in helping businesses improve. After all, a business must know what customers think of their products, service, or the way the company is managed. For many, the...
by Matt Selbie | Mar 10, 2021 | Blog, Comment Card
Should I Bother with Feedback? As a business owner, you know that customer feedback is valuable. Especially critical when determining a customer’s needs and tastes, and whether the business is delivering on them. It can also help improve the services and...
by Matt Selbie | Feb 22, 2021 | Blog, Comment Card
How to Use Comment Cards? IT DOES NOT MATTER – THERE ARE MUCH BETTER ALTERNATIVES! Many say that a well designed comment card from a nifty comment card template, laced with insightful questions will deliver customer engagement, even customer loyalty....
by Matt Selbie | Nov 29, 2020 | Blog, Comment Card
Still Using Paper Comment Cards? STOP NOW! The digital customer comment card is what you should be considering using if you haven’t already. There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other...
by Matt Selbie | Apr 22, 2019 | Blog, Comment Card
Restaurant Comment Cards – A Bad Idea. Let Us Explain Why A recent article in Upserve Restaurant Insider advocates the use of a paper-based restaurant comment card as a vital source of feedback for the restaurant owner. This is very bad advice and something we...
by Matt Selbie | Jan 28, 2019 | Blog, Comment Card
The comment card has become a relic in the reputation management game. Here are the 12 problems with comment cards, showing why it should be consigned to the elephant graveyard of bad ideas. If you don’t have time to read through all this – just watch the...
