BK’s President Put His Cell Number on the Menu
Why BK’s President Putting His Cell Number on the Menu is a Massive Mistake On February 17, 2026, the restaurant world lost its collective mind over a phone number. Burger King North America President Tom Curtis decided to put his personal cell phone number—(305)...
Why 71% of Customers Stay Silent — How an Anonymous Feedback Tool Unlocks the Missing Voice
Introduction – Be Afraid Here’s a scary number: According to CustomerThink 71% of your customers never share feedback with you. They have opinions. They see problems. They experience your service. But they stay quiet. This silence costs you money, loyalty,...
10 CX Blind Spots Killing Your Brick-and-Mortar Business (+ Fixes)
10 CX Blind Spots Killing Your Brick-and-Mortar Business – Really You work tirelessly to enhance customer satisfaction. However, traditional feedback systems often overlook critical issues within your physical locations. This oversight can lead to significant...
Why Social Media Feedback is Flawed: The “Silent Majority” Gap
Social media captures only the top 1% of outliers. Why relying on social sentiment creates operational blind spots and why structured guest surveys are the only way to capture reliable data. If you are a marketing manager or CX leader, you have likely stared at a...
