(503) 567-2314 info@opiniator.com

smiley feedback
via qr code

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1-Scan Smiley Feedback via Cell Phone & QR Code

On location feedback via cell phone & QR code
No More Expensive, Unhygienic Smiley Kiosks

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Smiley face QR code scanning for feedback – has FOUR main benefits:

1) 1-Scan Feedback is Super Quick

Customers give feedback in seconds by scanning ONE QR code

3) No Unhygienic Touchscreens or Kiosks

Customer uses a touchless trusted device – their own cell phone.

2) On the Spot Problem Resolution

Quickly identify and recover from poor service experiences.

4) Closed Loop Feedback – Tracking Until Closure

All feedback, is monitored in one place until closure.

What is Opiniator SmileyScan Feedback?

Why is QR Code Smiley Feedback Effective?

QR Code feedback via cell phone

1) It is the Fastest Way to Give Feedback 

2) Flexible – Used for Ratings or Preferences

3) No third party screens – Touchless with no device expense or maintenance

4) All issues – Tracked Until Completion

How Does SmileyScan Work?

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ASK: On-Location Smiley Signs

Signs request feedback using a QR code

ANSWER: via 1 Scan

Customer scans appropriate QR code

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ALERT: Staff Notified

Staff get an email or SMS alert 

Action: Immediate fix delivered

Staff can now take action – to fix and connect

AUDIT: Closed Loop Tool

All issues tracked until close out.

What Does the Customer See?

Wall sign for smiley face feedback

The Customer View

The customer sees the request for feedback sign.

Then scans the code corresponding to their choice (rating or preference).

The process is touchless and uses a device they are familiar with.

The experience is completed within a few seconds.

The customer is heard, thanked, and the session closed out.

Customer engagement means greater loyalty.

Many feedback goals achieved – see below

QR Code Feedback sign for a restrooms

What Does the Business See?

Customer Feedback Dashboard

The Business View

Staff can see customer feedback data using the online Opiniator platform.

Feedback is updated in real-time.

And the dashboard is interactive for more effective drill down.

Staff responses to negative feedback is also logged and tracked.

Management can review action history and task management.

So the feedback is closed loop and delivers operating improvement.

Real-time insight, friendly interface, actionable feedback.

No spreadsheets, no third party devices.

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MORE FEEDBACK

Super easy and convenient for the customer.

OPERATIONS IMPROVEMENT

By taking action immediately.

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EARLY ISSUES WARNING

Identify the issue before impacting others.

FEEDBACK ANYWHERE

Can be used anywhere in the customer journey.

LOW COST AND EFFECTIVE

Cost effective without capital expense.

SmileyScan: Touchless Smiley Feedback via QR Code