via qr code
1-Scan Smiley Feedback via Cell Phone & QR Code
On location feedback via cell phone & QR code
No More Expensive, Unhygienic Kiosks
Smiley face QR code scanning for feedback – has FOUR main benefits:
1) 1-Scan Feedback is Super Quick
Customers give feedback in seconds by scanning ONE QR code
3) No Unhygienic Touchscreens or Kiosks
Customer uses a touchless trusted device – their own cell phone.
2) On the Spot Problem Resolution
Quickly identify and recover from poor service experiences.
4) Closed Loop Feedback – Tracking Until Closure
All feedback, is monitored in one place until closure.
What is Opiniator SmileyScan Feedback?
Why is QR Code Smiley Feedback Effective?
1) It is the Fastest Way to Give Feedback
2) Flexible – Used for Ratings or Preferences
3) No third party screens – Touchless with no device expense or maintenance
4) All issues – Tracked Until Completion
How Does SmileyScan Work?
ASK: On-Location Smiley Signs
Signs request feedback using a QR code
ANSWER: via 1 Scan
Customer scans appropriate QR code
ALERT: Staff Notified
Staff get an email or SMS alert
Action: Immediate fix delivered
Staff can now take action – to fix and connect
AUDIT: Closed Loop Tool
All issues tracked until close out.
What Does the Customer See?
The Customer View
The customer sees the request for feedback sign.
Then scans the code corresponding to their choice (rating or preference).
The process is touchless and uses a device they are familiar with.
The experience is completed within a few seconds.
The customer is heard, thanked, and the session closed out.
Customer engagement means greater loyalty.
Many feedback goals achieved – see below
What Does the Business See?
The Business View
Staff can see customer feedback data using the online Opiniator platform.
Feedback is updated in real-time.
And the dashboard is interactive for more effective drill down.
Staff responses to negative feedback is also logged and tracked.
Management can review action history and task management.
So the feedback is closed loop and delivers operating improvement.
Real-time insight, friendly interface, actionable feedback.
No spreadsheets, no third party devices.
Super easy and convenient for the customer.
By taking action immediately.
EARLY ISSUES WARNING
Identify the issue before impacting others.
Can be used anywhere in the customer journey.
LOW COST AND EFFECTIVE
Cost effective without capital expense.