What is Full Survey Capability?
Opiniator is a complete survey engine with full survey capability that can serve up multiple question types with skip logic, analysis and alerts – across all input types (SMS, Phone, QR Code and Web) and language choices (English, Spanish and French).
Why is this Important?
Having a complete survey engine that works on all devices means the business can ask the right feedback questions to their customers at any point in the customer journey. Customer responses will allow for immediate action which helps lower defection and improve satisfaction.
WHERE FULL SURVEY CAPABILITY FITS IN THE FEEDBACK PROCESS
ASK – ANSWER – ACT – AUDIT
ASK: On Location Signs
Signs request customers to give feedback and notify staff using their cell phone
ANSWER: Feedback Given
Customer gives feedback via their own cell phone (SMS, QR, Web, Phone)
ACT: Staff Alerted
Staff receive an alert – so can fix the issue and immediately connect with the customer
AUDIT: 360 Degree
Issues tracked by location and staff until close-out via online dashboard
FULL SURVEY CAPABILITY
- Question types include: rating (any scale), NPS, single choice, multiple choice and open ended
- Icon options for all questions
- Skip logic on all question types means the answer to one question determines the next – driving deeper insight
- Alerts available on all question types including keyword alerts for open ended responses.
- Surveys delivered on all mobile and web enabled devices
- Full survey engine also delivers with phone only feedback – so ideal for a call center
- Also check out Customer Services Feedback