On location, guest feedback throughout their visit.
Increases guest satisfaction and helps boost Tripadvisor and Yelp scores.
Helps reduce online complaints.
Used at:
- Zoos
- Aquariums
- Safari parks
- Children’s zoo
- Animal theme park
- Other cultural attractions
Guest Feedback Throughout the Attraction
Running a zoo, aquarium, safari park or similar attraction can be tricky enough, without the added issue of poor Yelp or Tripadvisor scores due to issues that could have been better detected and resolved before the complainant even had the opportunity to voice their disquiet to the world.
Opiniator is a solution for ensuring exactly this. It is an intuitive and efficient zoo survey platform for collating guest feedback, so that attractions can swiftly identify and fix any problems that may arise. This helps to keep visitor satisfaction high while they are still on location, while also minimizing the likelihood of negative comment online.
With the visitor able to provide their thoughts via QR code, a phone call, SMS or the web, Opiniator represents a complete an attractions feedback collection mechanism for zoos, aquariums and all manner of other public attractions.
Help Prevent Online Complaints:
- On the spot feedback means the attraction can immediately fix the issue
- And eliminate the HSE problem
- And connect with the guest
- Before they complain online
And Help Get More Testimonials:
- Happy guests (and only these!) are nudged to social media
- So you get more testimonials
- And no nasty online surprises before you have had a chance to fix them
Requesting Feedback via Signage
On location indoor or outdoor signage. Visitor selects QR code, Web, Phone call or SMS.
English or Spanish – works on any cell phone or tablet.
Many Feedback Opportunities
Multiple Use Cases:
- Exhibit feedback
- Exit polling
- Events satisfaction
- Staff inspection
- Suggestion box
- Market research input
1-Click Staff Alerts – within 15 seconds
Low score, photo upload or a keyword can trigger an immediate email or text alert to the right staff .
This means….
- The right staff get right info in seconds
- So can fix the issue
- Connect with the guest
- Close the feedback loop with 1-click
- For improved operating standards
- Happier guests
- Decreased Yelp or TripAdvisor complaints