On the spot, restaurant feedback for real customers
Helps reduce Yelp and TripAdvisor complaints.
Improves customer retention and operating standards.
Used at:
- Restaurants
- Bars
- Cafeteria
- Coffee shops
- Food courts
- Events
- Attractions
Diner Feedback, Live and On Location
Forget Traditional Feedback
Stop the Comment Card:
- Too late for action
- After the visit
- Limited insight
- No action tracking to close the feedback loop
- Does not stop Yelp complaints
End the Mystery Shop:
- Very expensive
- From inauthentic customers
- Spotted by staff so treated differently
- Not representative of all customers
- Does nothing to improve reviews
…Use Any Cell Phone Instead
Defection Calculator
-
- Losing customers is costly
- Traditional tools never detect unhappy customers until it is too late
- Click on the calculator and determine how much customer defection is costing you
- ….and then how much this improves when you have on location feedback
Requesting Feedback via Signage
On location signage. Diner selects QR code, Web, Phone call or SMS.
English or Spanish – works on any cell phone.
Smart Feedback Generates More Testimonials
And on location restaurant feedback helps stop complaints getting online.
English or Spanish – works on any cell phone.
Happy Diners:
- Get a ‘Thank You’ message requesting a testimonial in the right social media site (links included)
- …or a link for a loyalty card
- So the restaurant gets the feedback data
- …And and positive review on Yelp
Unhappy Diners:
- Get a ‘Thank You’ without the links to social media
- Can be recovered in seconds if they request to be contacted
- The business preempts a surprise bad review without an opportunity to fix the issue
Get Feedback at any Point in the Diners’ Journey
Get alerted – within 15 seconds if they are not satisfied via email or text alert to the right staff .
Front of house:
- Waiting and queuing
- Speed of service
- Staff courtesy
- Menu knowledge
- Satisfaction level
Back of house:
- Food quality
- Cleanliness
- Maintenance
- Cleanliness of the facility
- Restroom conditions
There are many components that make up the experience that a diner has at a restaurant, bar, coffee shop, food court or similar business that can profoundly impact their online reviews and ultimate customer retention.
A restaurant’s food quality, the speediness of its service and the cleanliness of the facility can all make a difference. Furthermore, when the right feedback system is in place, owners of such businesses will be able to gain timely insights into what their patrons genuinely think.
Opiniator is a powerful restaurant feedback software for gathering such feedback, which restaurants and similar food and drink businesses can use to optimize the offer that they provide and take back control of restaurant feedback..