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Restaurant Feedback

At Location Customer Feedback

On location, customer feedback while experiencing your food and service.

Helps reduce Yelp and TripAdvisor complaints.

Improves customer retention and operating standards.

Used at:

  • Restaurants
  • Bars
  • Food service
  • Coffee shops
  • Food courts
  • Events
  • Attractions

Customer Feedback Anywhere About Anything

Forget Traditional Feedback

Stop the Comment Card:

  • Too late for action
  • After the visit
  • Limited insight
  • No action tracking to close the feedback loop
  • Does not stop Yelp complaints

End the Mystery Shop:

  • Very expensive
  • From inauthentic customers
  • Spotted by staff so treated differently
  • Not representative of all customers
  • Does nothing to improve reviews

…Use Any Cell Phone Instead

Defection Calculator

    • Losing customers is costly
    • Traditional feedback tools never detect unhappy customers – until it is too late
    • Click on the calculator and determine how much customer defection is costing you
    • ….and then how much this improves when you have on location feedback

Requesting Feedback via Signage

On location signage.  Patient selects QR code, Web, Phone call or SMS.

English or Spanish – works on any cell phone.

Smart Feedback Generates More Testimonials

On location feedback helps stop complaints getting online.

English or Spanish – works on any cell phone.

Happy Customers:

  • Get a ‘Thank You’ message requesting a testimonial in the right social media site (links included)
  • …or a link for a loyalty card
  • So the restaurant gets the feedback data
  • …And and positive review on Yelp

Unhappy Customers:

  • Get a ‘Thank You’ without the links to social media
  • Can be recovered in seconds if they request to be contacted
  • The business preempts a surprise bad review without an opportunity to fix the issue

Get Feedback at any Point in the Customers Journey

Get alerted – within 15 seconds if they are not satisfied via email or text alert to the right staff .

Front of house:

  • Waiting and queuing
  • Speed of service
  • Staff courtesy
  • Menu knowledge
  • Satisfaction level

Back of house:

  • Food quality 
  • Cleanliness
  • Maintenance
  • Cleanliness of the facility
  • Restroom conditions

Close the feedback loop and take back control of customer feedback.

Stop negative Yelp reviews

Take back control of restaurant customer feedback

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.