On location, customer feedback on the sales floor or repair shop.
Improves customer satisfaction and helps boost CSI scores.
Increases loyalty and Yelp scores.
Used at:
- Auto dealers
- Auto repair shops
- Tire shops
- Windscreen repair
- Lube change
- Body shops
- Auto detailer
Existing Car Customer Feedback Programs Are NOT Working
Approximately 21% of an auto dealer’s customer database defects annually – largely because of poor service. This means that the dealer needs to replace all customers within 5 years.
A Better Strategy – On the Spot Customer Feedback
Help Improve CSI Scores:
- One spot feedback means the dealer can immediately fix the issue on sales or service
- And eliminate the issue
- And connect with the customer
- Before they impact CSI scores
And Help Get More Testimonials:
- Happy customers (and only these!) are nudged to social media
- So you get more testimonials
- And no nasty online surprises before you have had a chance to fix them
Requesting Feedback via Signage – Sales or Service
On location signage. Customer selects QR code, Web, Phone call or SMS.
English or Spanish – works on any cell phone or tablet.
Auto dealers, repair shops and tire shops suffer from high levels of customer defection, due to service issues that were not swiftly and adequately addressed.
Collecting auto dealership feedback from such customers with Opiniator, however, enables these businesses to improve customer satisfaction, enhance CSI scores and cultivate loyalty. Ratings can be gathered from customers on location, via our digital survey, with this information then being placed in an online dashboard.
Such an on-the-spot, accurate and timely means of gathering car dealer feedback makes it easier for firms like auto dealers, body shops and auto detailers to immediately fix sales or service issues, thereby helping them to retain a higher proportion of customers.
Feedback via Tablet also Enabled
1-Click Staff Alerts – within 15 seconds
Low score, photo upload or a keyword can trigger an immediate email or text alert to the right staff .
This means….
- The right staff get right info in seconds
- So can fix the issue
- Connect with the customer
- Close the feedback loop with 1-click
- For improved operating standards
- Happier guests
- Decreased Yelp or TripAdvisor complaints