“94% of U.S. adults would avoid a business in the future if they encounter a dirty restroom.“
– Harris Interactive for Cintas Corp – 2017
Clean, functional, and working guest restrooms are critical for maintaining the reputation of any business.
They are a quality barometer for the brand.
Why are restroom standards so bad? – Five Reasons
- Guests don’t talk to staff to complain
- Staff don’t use checklists
- Inspections are infrequent and always too late
- Kiosks or tablets are expensive and break down
- ….Plus they have hygiene issues – see below
And unhygienic touchscreens are not the answer
Which means you will often see this…….
Solution – Restroom Feedback via Cell Phone
1-Click notification to staff of any restroom issue.
This is where Opiniator can prove its worth as a feedback platform. It’s a solution that enables restroom guests to use their own cell phone to notify staff of any issues, in response to posters or mirror decals requesting visitor feedback.
Rather than depending on checklists that cleaning staff often fail to use, operators can therefore have sophisticated technology at their disposal for gathering the real thoughts of the people who actually use their restrooms, day in, day out.
As a result, they can benefit from more specific and timely feedback that allows them to swiftly remedy problems and consistently uphold high standards of restroom maintenance.