– Harris Interactive for Cintas Corp – 2017
“94% of U.S. adults would avoid a business in the future if they encounter a dirty restroom.“
Clean, functional, and working guest restrooms are critical for maintaining the reputation of any business.
They are a quality barometer for the brand.
Why are restroom standards so bad? – Five Reasons
- Guests don’t talk to staff to complain
- Staff don’t use checklists
- Inspections are infrequent and always too late
- Kiosks or tablets are expensive and break down
- ….Plus they have hygiene issues – see below
And unhygienic touchscreens are not the answer
Which means you will often see this…….
Solution – Restroom Feedback via Cell Phone1-Click notification to staff of any restroom issue.
Restroom user feedback request via on location communication – posters, mirror decals
Low scores from unhappy visitors trigger immediate SMS / Email alerts to staff