Yelp & Tripadvisor
Feedback Guide
01
Why do we get bad Yelp reviews? And why do some disappear?
Bad Yelp reviews are normally a surprise and really bad news. BUT why do you get bad reviews on social media? And why do some of these disappear?
02
How to Delete a Bad Yelp Review
Can you delete a bad Yelp review? – YES, but not always. We show you what works, and how to take care of bad Yelp reviews.
03
Don't Use Social Media for Customer Feedback
Relying on social media for customer feedback – either exclusively or in part is a really bad idea. We discuss why it will never work and offer up a more effective alternative.
04
How to Turn Social Media into Great Testimonial
On its own, social media is terrible for customer feedback. But used with real-time customer feedback, it can generate great testimonials for a business.
Let’s Introduce Something Much Better
How to Manage Social Media
Without Negative Reviews
Use real-time, on location customer feedback to pre-empt negative comments ever appearing on Yelp, whilst simultaneously gathering great testimonial from happy customers. Manage negative reviews and encourage only the positive.