(503) 567-2314 info@opiniator.com

Healthcare Feedback Software

On location Patient Feedback System at Clinics and Hospitals

On location, healthcare feedback by patients during their visit, NOT after they have left.

Helps reduce online complaints.

Helps improve HIPAA scores and patient retention.

Used at:

  • Community Health Centers
  • Clinics
  • Medical Offices
  • Urgent Care
  • Hospitals
  • Dentists
  • Skilled Nursing Facility

Patient Feedback Anywhere – Multiple Touchpoints

Waiting until after a patient has left a healthcare facility such as a clinic or hospital to request feedback isn’t merely an inefficient means of gathering crucial insights into the patient experience – it may also mean that the information the institution does gather is of poorer quality. It is also too late for appropriate remedial action to occur. 

Nor does the use of comment cards – as long favored by healthcare providers – provide the action tracking that is so important to closing the feedback loop. 

This is where Opiniator can prove invaluable. The Opiniator platform makes it a straightforward process to collect patient feedback on location via QR code, the web, a phone call or SMS, with the help of easy-to-understand signage and the latest technology. 

Stop Using Comment Cards:

  • Too late for action
  • After the visit
  • Limited insight
  • No action tracking to close the feedback loop
  • No benefit to HCAHPS

Get In-Clinic Patient Feedback:

  • So immediate action can be taken
  • From any patient while they are there
  • Before the patient leaves
  • To fix the issue before it affects others 
  • And comprises your HCAHPS score 

Requesting Feedback via Signage

On location signage.  Patient selects QR code, Web, Phone call or SMS.

English or Spanish – works on any cell phone or tablet.

Healthcare feedback via Tablet also Enabled

Get Feedback at any Point in the Patient Journey

Get alerted – within 15 seconds if they are not satisfied via email or text alert to the right staff .

Use Cases:

  • While waiting
  • Post treatment
  • Patient rounding
  • Staff feedback
  • Facility tour
  • Restroom feedback

Feedback about:

  • Staff courtesy 
  • Waiting times
  • Quality of provision
  • Cleanliness of the facility
  • Quality of care by provider
  • Likelihood to recommend to others

Close the feedback loop and take back control of patient feedback.

Improve loyalty and operational standards.

Take back control of healthcare feedback

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.