On location, healthcare feedback by patients during their visit, NOT after they have left.
Helps reduce online complaints.
Helps improve HIPAA scores and patient retention.
- Community Health Centers
- Medical Offices
- Urgent Care
- Skilled Nursing Facility
Healthcare Feedback Anywhere – Multiple Touchpoints
Waiting until after a patient has left a healthcare facility such as a clinic or hospital to request feedback isn’t merely an inefficient means of gathering crucial insights into the patient experience – it may also mean that the information the institution does gather is of poorer quality. It is also too late for appropriate remedial action to occur.
Nor does the use of comment cards – as long favored by healthcare providers – provide the action tracking that is so important to closing the feedback loop.
This is where Opiniator can prove invaluable. The Opiniator program makes it a straightforward process to collect feedback from patients, on location via QR code, the web, a phone call or SMS, with the help of easy-to-understand signage and the latest technology. Clinic or hospital feedback via the cell phone.
Stop Using Comment Cards:
- Too late for action
- After the visit
- Limited insight
- No action tracking to close the feedback loop
- No benefit to HCAHPS
Get In-Clinic Feedback:
- So immediate action can be taken
- From any patient while they are there
- Before the patient leaves
- To fix the issue before it affects others
- And comprises your HCAHPS score
- Equally good for hospital feedback
Requesting Feedback via Signage
On location signage. Patient selects QR code, Web, Phone call or SMS.
English or Spanish – works on any cell phone or tablet.
Healthcare feedback via Tablet also Enabled
Get Clinic or Hospital Feedback at any Point in the Patient Journey
Get alerted – within 15 seconds if they are not satisfied via email or text alert to the right staff .
- While waiting
- Post treatment
- Patient rounding
- Staff feedback
- Facility tour
- Restroom feedback
- Staff courtesy
- Waiting times
- Quality of provision
- Cleanliness of the facility
- Quality of care by provider
- Likelihood to recommend to others