Email
Reports
What are Email Reports
Monthly emails can be sent automatically by Opiniator to a business user group. The email contains a link to the Opiniator dashboard for that month. This widens the business audience to see feedback data.
Why is it Important?
Monthly email reports are more convenient for users to access Opiniator feedback data – who no longer need a username or password. Emails often stand out more than reminders to check a web platform and of course the content can be linked to any workflow eg. monthly meetings.
WHERE EMAIL REPORTS FITS IN THE FEEDBACK PROCESS
ASK – ANSWER – ACT – AUDIT
ASK: On Location Signs
Signs request customers to give feedback and notify staff using their cell phone
ANSWER: Feedback Given
Customer gives feedback via their own cell phone (SMS, QR, Web, Phone)
ACT: Staff Alerted
Staff receive an alert – so can fix the issue and immediately connect with the customer
AUDIT: 360 Degree
Issues tracked by location and staff until close-out via online dashboard
EMAIL REPORTS –
PRODUCT FEATURES
- Business users are sent a monthly email with a link to the Opiniator dashboard(s)
- They no longer have to remember a username or password
- The dashboards are totally interactive and accessed online.
- This means the business can increase the number of staff who they wish to see feedback data, without the administrative burden of user access
- Emails provide convenient access to monthly reports as soon as they are available, ensuring timely information delivery without any additional steps required from the user
