(503) 567-2314 info@opiniator.com

SMS
Chat

chat icon

What is SMS Chat?

A customer can request direct 2-way chat via SMS / text message as part of their feedback. The business can now engage in a conversation with the customer in real-time, at the location on their terms.

Why is it Important?

For the customer – a text chat means an immediate discussion or request in person, without delay and using a convenient device. For the business, this function increases the engagement with the customer across a wide range of new use cases. General help desk, emergency contact, food ordering and customer service can also use 2-way chat like this.

Opiniator 2 way chat process
Customer connect in real-time

WHERE SMS CHAT FITS IN THE FEEDBACK PROCESS

ASK – ANSWER – ACT – AUDIT

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ASK: On Location Signs

Signs request customers to give feedback and notify staff using their cell phone

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ANSWER: Feedback Given

Customer gives feedback via their own cell phone (SMS, QR, Web, Phone)

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ACT: Staff Alerted

Staff receive an alert – so can fix the issue and immediately connect with the customer

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AUDIT: 360 Degree

Issues tracked by location and staff until close-out via online dashboard

SMS CHAT –
PRODUCT FEATURES

  • Messaging is available on any cell phone (not jus the smart ones!)
  • Chat is optional for the business
  • No limit on messages
  • Chat function is via the secure Opiniator online console
  • Chat sessions are unique, and closed out when complete to form part of the feedback record
  • Once the chat is finished the customer is automatically thanked
  • Also check out Guest Chat via SMS

 

Customer chat examples using SMS

Let’s Get Connected
Say Hello!

Find Out More About SMS Chat

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