Frequently Asked Questions
Who provides the customer communication design?
You do…though we can help by sharing designs from other customers in all available formats – posters, table talkers, postcards and business cards.
Who provides the QR code and phone number?
We will provide you the phone number to use for texting as well as the QR code. This will allow you to print the communication material, and the customer to scan the code or text the feedback. Pretty cool, right?
How long to set up Opiniator?
It depends on length and complexity of survey, plus size and structure of your business. Usually, a couple of days if all the information is available. We will set the first survey up and you can amend and set up future ones.
What is the contract length?
Minimum six months per location, with 30-day rollover – no long contracts. No more comment cards or email surveys. No more Excel spreadsheets or angry customers.
How much does Opiniator cost?
There is an initial one time set up fee and a monthly fee per location. Fees vary by the number of locations and specific functionality. Monthly fees can be as low as $30. Contact us for more information.
Who designs and provides the communication material?
Short answer…the business – BUT we can help by providing lots of examples of current customer signage that can quickly be adapted. We also have a couple of template designs for different media sizes.
Are you available for feedback review?
Of course. In fact, you can contact us at any time throughout the setup and ongoing management of your feedback program. There is no charge for this – we provide the technology and expertise to make your program a success.
How do we make changes to the organization or staff?
Easy! Opiniator is a web based tool where you can change the staff who access the tool or receive alerts. If the business structure changes – these can also be quickly amended using drag and drop and data integrity remains.
What does the dashboard show?
Everything you will need to know is here – 24/7. The online dashboard displays all ongoing issues for all your locations– so you will know how many outstanding issues exist and what has been done so far. It will also show all feedback, messages, completions for any time period, any location.
Can I make changes to the questions?
Of course! It is easy to alter or substitute surveys, questions, staff or alerts. Make changes online, and they occur immediately. No more printing or changes to spreadsheets.
How do I track if my staff is taking action on negative feedback?
We developed a ticket management and tracking function called ‘Verify’ that allows your staff to document all actions they take to rectify an issue. You know what tasks are outstanding and who is accountable. Better still, reminders can automatically be sent until the issue is marked as resolved.
How do we set up the feedback for Spanish?
A Spanish language module is included so that users preferring this option can easily give their feedback. Additional languages will be added to Opiniator.