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Patient Feedback

On location Feedback at Clinics and Hospitals

On location, patient feedback during their visit, NOT after they have left.

Helps reduce online complaints by enabling immediate action.

Helps improve HIPAA scores and patient retention.

Used at:

  • Community Health Centers
  • Clinics
  • Medical Offices
  • Urgent Care
  • Hospitals
  • Dentists
  • Skilled Nursing Facility

Patient Feedback Anywhere – Multiple Touchpoints

Stop Using Comment Cards:

  • Too late for action
  • After the visit
  • Limited insight
  • No action tracking to close the feedback loop
  • No benefit to HCAHPS

Get In-Clinic Patient Feedback:

  • So you can take immediate action
  • From any patient while they are there
  • Before the patient leaves
  • To fix the issue before it affects others 
  • And comprises your HCAHPS score 

Requesting Feedback via Signage

On location signage.  Patient selects QR code, Web, Phone call or SMS.

English or Spanish – works on any cell phone or tablet.

Feedback via Tablet also Enabled

Get Feedback at any Point in the Patient Journey

Get alerted – within 15 seconds if they are not satisfied via email or text alert to the right staff .

Feedback about:

  • Staff courtesy 
  • Waiting times
  • Quality of answers given
  • Cleanliness of the facility
  • Quality of care by provider
  • Liklihood to recommend to others

Low Scores Trigger Alerts:

  • The right staff get right info in seconds 
  • So can fix the issue
  • Close the feedback loop with 1-click
  • For improved operating standards
  • Happier patients
  • …And increased loyalty

Close the feedback loop and take back control of patient feedback.

Improve loyalty and operational standards.

Take back control of Patient Feedback

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.