(503) 567-2314 info@opiniator.com

Patient Feedback Software Platform

In location Patient Feedback

In location, patient feedback during their visit, NOT after they have left.

Helps reduce online complaints by enabling immediate action.

Replaces comment cards and post visit email surveys.

Used at:

  • Community Health Centers
  • Clinics
  • Medical Offices
  • Urgent Care
  • Hospitals
  • Dentists
  • Skilled Nursing Facility

Recapture patient feedback from runaway survey technology

Use on location signage to request feedback while the patient is at the clinic. 

No more comment cards or post-visit email surveys. 

Patient Experience Is a Prime Indicator of a System’s Overall Health.

– Healthcatalyst – 2020

Customer feedback using the mobile phone

EIGHT Reasons to Collect Patient Feedback:

  1. To understand what social media reviews really mean
  2. To manage the reputation of the provider
  3. To improve care
  4. To compare performance with other providers
  5. To reduce patient defection
  6. To take immediate action to recover a patient
  7. To reduce current feedback cost
  8. To increase staff accountability

Maximum Convenience for the Patient

Patient selects QR code, Web, Phone call or SMS.

English or Spanish – works on any cell phone or tablet.

Smiley face Zoo visitor feedback

Low Satisfaction Scores Trigger Immediate Alerts

All Data and Insight via a Private Online Dashboard

Customer Feedback Dashboard

Get Feedback at any Point in the Patient Journey

Get alerted – within 15 seconds if they are not satisfied via email or text alert to the right staff .

Feedback about:

  • Staff courtesy 
  • Waiting times
  • Quality of answers given
  • Cleanliness of the facility
  • Quality of care by provider
  • Likelihood to recommend to others

Low Scores Trigger Alerts:

  • The right staff get right info in seconds 
  • So can fix the issue
  • Close the feedback loop with 1-click
  • For improved operating standards
  • Happier patients
  • …And increased loyalty

Convenient on location patient feedback

to improve patient experience.

Take back control of Patient Feedback

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.