All things Customer Experience and feedback related
It was a treat chatting with John Coleman on Agility feedback on a recent edition of his Agility podcast. John is Founder and CEO of Orderly Disruption. He provides...
The Net Promoter Score (NPS) from Bain & Company, has become a widely adopted metric as a measure of customer loyalty and satisfaction. The better news is that...
Introduction Emojis, also known as smileys, are small digital images used to express an idea or emotion in electronic communication. They are seen everyday and often...
A lost and found program is an effective way to ensure that lost property returns to the rightful owner. Lost and Found in airports, transit, hotels or wherever there...
Email has become a popular way for businesses to collect customer feedback, but is it really the best option? The answer is No, No, and No. In this blog post, we'll...
As a service business, it is critical to listen to your audience and analyze their feedback to make sure your products and services meet their needs. Feedback from...
