Customer Defection - 5 Causes to Consider When your Marketing Managers gather and review your defection rate, what do you say? Customers are simply unhappy with your...
Customer Defection – 5 Causes to Consider
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The Opiniator Blog
All things Customer Experience and feedback related
Mako Design Podcast – Interview with Kevin Mako and Matt Selbie
It was a pleasure chatting with Kevin Mako on a recent edition of his Product Startup podcast. Kevin is Founder and CEO of Mako Design. They provide consulting for...
Customer Defection in Service Businesses – Interview with Ben DelGrosso and Matt Selbie
Ben DelGrosso and I chatted recently about customer defection on a recent edition of his Safedrive podcast. Ben is CEO of Safedrive Solutions based in British Columbia...
Salesbeat Podcast – Interview with Veena Gopal and Matt Selbie
It was a pleasure chatting with Veena Gopal on a recent edition of her Salesbeat podcast. Veena is CEO of Salesbeat.co. Their AI driven platform uses micro & macro...
What CX Means in 2022 – an interview with Sol Insights
What CX Means in 2022 - was up for discussion with Phillip Scroggin, President of Sol Insights, as part of his podcast series. Phillip manages a marketing consulting...
Community Engagement: How Citizen Feedback Can Help Local Communities
Feedback is essential for every business. The voice of a customer can help the business determine where it is succeeding and what it can improve on. Feedback not only...