All things Customer Experience and feedback related
Public restrooms are convenient but can turn people away if they are dirty. The cleanliness of a company's restroom makes a big impression on those that go in there. As...
The suggestion box has been around for over 40 years. It is widely used as a method to deliver ideas and gauge customer or employee satisfaction. The employee version...
Customer service is the hub of your entire business operation with customer loyalty being the goal. Your customers depend on your customer service staff to help them...
Every year, $1.6 trillion is lost due to poor customer service. Customer service is the spine of customer experience, an absolutely central component to the machine....
Having a QR Code Survey is Integral to 'Touchless' Customer Feedback - Read on for More Tips QR codes have been used and tested for years as a fast and convenient way...
Did you know that customer-centric businesses are 60% more profitable? Or that 73% of companies with above-average buyer experience perform better financially than...
