CXBuzz just completed an interview with Oberon3 founder, Matt Selbie. Established in 2020 and headquartered in New York City, CXBuzz is an online publication that...
CXBuzz Interview with Matt Selbie
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The Opiniator Blog
All things Customer Experience and feedback related
Don’t Rest on Restroom Feedback: A Guide for Operations Managers
Public restrooms are convenient but can turn people away if they are dirty. The cleanliness of a company's restroom makes a big impression on those that go in there. As...
Why You Must Replace the Suggestion Box
The suggestion box has been around for over 40 years. It is widely used as a method to deliver ideas and gauge customer or employee satisfaction. The employee version...
5 Key Customer Service Metrics and How to Measure Them
Customer service is the hub of your entire business operation with customer loyalty being the goal. Your customers depend on your customer service staff to help them...
7 Ways to Improve Customer Experience
Every year, $1.6 trillion is lost due to poor customer service. Customer service is the spine of customer experience, an absolutely central component to the machine....
What is a QR Code Survey?
Having a QR Code Survey is Integral to 'Touchless' Customer Feedback - Read on for More Tips QR codes have been used and tested for years as a fast and convenient way...