A lost and found program is an effective way to ensure that lost property returns to the rightful owner. Lost and Found in airports, transit, hotels or wherever there...

All things Customer Experience and feedback related
A lost and found program is an effective way to ensure that lost property returns to the rightful owner. Lost and Found in airports, transit, hotels or wherever there...
Email has become a popular way for businesses to collect customer feedback, but is it really the best option? The answer is No, No, and No. In this blog post, we'll...
As a service business, it is critical to listen to your audience and analyze their feedback to make sure your products and services meet their needs. Feedback from...
Feedback fatigue is a common phenomenon where individuals feel overwhelmed from excessive negative feedback by their employer and eventually become disengaged or...
Some key questions for you: Do you know what your customers really think about your products and services? Any ideas about collecting customer expectations or customer...
Customer Defection - 5 Causes to Consider When your Marketing Managers gather and review your defection rate, what do you say? What are the causes? And what can be...