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by Matt Selbie | Sep 7, 2019 | Blog, Retail
Low Operating Standards Causes High Retail Defection ServiceChannel’s May 2019 report on the state of Brick and Mortar retail is a damning tale of incompetence and lost opportunity leading to high retail defection by customers. This loss of customer loyalty,...
by Matt Selbie | Mar 30, 2019 | Blog
Customer Defection Impact – So What is the Big Deal? All businesses have customers that defect, but what is the customer defection impact to the business? The two BIG questions are, What percentage of your customers defect each year? How large is the cost of...
