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Why Have a Digital Comment Card?

Why Have a Digital Comment Card?

Still Using Paper Comment Cards? STOP NOW! There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. Businesses should make the switch...
Why Have A Touchless Restroom?

Why Have A Touchless Restroom?

Why have a touchless Restroom?….. ……..And why change to touchless feedback? A dirty public bathroom is terrible for business and a stain on an organization’s image. A Harvard Business School study shows that clean, working guest restrooms are...
Don’t Use Social Media For Feedback

Don’t Use Social Media For Feedback

Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service In this article we will recommend you don’t use social media for feedback, even though it may look tempting. For example, according to Pew – In the United States, an estimated...

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.