All things Customer Experience and feedback related
Introduction: Whether you call them idea boxes, feedback or suggestion boxes, feedback programs, or innovation initiatives, or employee suggestion box - these schemes...
What is the cost of a poor experience on a brand, and how can you use a brand impact calculator? The bad news - the cost of a bad customer experience to a business can...
The Net Promoter Score (NPS) from Bain & Company, has become a widely adopted metric as a measure of customer loyalty and satisfaction. The better news is that...
Introduction Emojis, also known as smileys, are small digital images used to express an idea or emotion in electronic communication. They are seen everyday and often...
Email has become a popular way for businesses to collect customer feedback, but is it really the best option? The answer is No, No, and No. In this blog post, we'll...
As a service business, it is critical to listen to your audience and analyze their feedback to make sure your products and services meet their needs. Feedback from...
