The Net Promoter Score (NPS) from Bain & Company, has become a widely adopted metric as a measure of customer loyalty and satisfaction. The better news is that...
The Disadvantages of using NPS: Eight Major Pitfalls
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The Opiniator Blog
All things Customer Experience and feedback related
5 Big Issues with Smiley Face Feedback
Introduction Emojis, also known as smileys, are small digital images used to express an idea or emotion in electronic communication. They are seen everyday and often...
Using Email for Customer Feedback – Don’t
Email has become a popular way for businesses to collect customer feedback, but is it really the best option? The answer is No, No, and No. In this blog post, we'll...
The 5 Best Customer Feedback Tools for Listening to Your Service Business Audience
As a service business, it is critical to listen to your audience and analyze their feedback to make sure your products and services meet their needs. Feedback from...
Feedback Fatigue: 5 Ways to Ease the Stress
Feedback fatigue is a common phenomenon where individuals feel overwhelmed from excessive negative feedback by their employer and eventually become disengaged or...
10 Tips for Building Effective Customer Feedback Systems
Some key questions for you: Do you know what your customers really think about your products and services? Any ideas about collecting customer expectations or customer...