Opiniator – A Digital Comment Card
What We Do
opiniator is a customer feedback and recovery platform for brick and mortar businesses that captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution.
The digital comment card means the business can respond before they take their business elsewhere, or worse, take their friends with them.
Closes the Feedback Loop
Track customer issues and all staff actions until they are resolved.
Protects Business from Complaints
Reduce unexpected online complaints – too late for the business to intervene.
Grows Customer Retention
Unhappy customers are contacted immediately – recovered and retained.
Improves Safety and Maintenance
Find and fix HSE or maintenance issues before they impact customers.
How It Works
Customer sees request to give feedback – via on-site poster, table talker, or postcard
Customer provides feedback – using SMS, Voice or Web via a quick survey. No app needed.
Business sees feedback via a dashboard, receives immediate staff alerts and takes action
Business responds to issue, tracks all actions until completion and recovers customer
Staff are alerted via email or SMS if the customer is unhappy or an issue needs fixing.
Customers choose feedback method from Web, QR Code, SMS, Phone Call or Email.
Customers talk TO the business – at the moment it matters.
Not AT the business, on social media – after it ‘s too late.
A Digital Comment Card for Maximum Convenience
Works on any device, straightaway – no app or download.
The customer chooses an input type they prefer,
And a language they are most comfortable,
On a device they are most familiar with.
Improves Facility Performance
With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any concerns, maintenance or safety issues can immediately trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others. The opiniator digital comment card replaced our old comment card system.
Close the Feedback Loop
Improve location service, safety, and maintenance.
Prevent your customers from defecting or complaining online.
Increase customer satisfaction, and take back control of customer feedback.