(503) 567-2314 info@opiniator.com

On The Spot Customer Feedback

A Digital Comment Card via the Mobile Phone

So you can:

How It Works

ASK

Customer sees request to give feedback – via on-site poster, table talker, or postcard

ANSWER

Customer provides feedback – using SMS, Voice or Web via a quick survey. No app needed.

ACT

Business sees feedback via a dashboard, receives immediate staff alerts and takes action 

AUDIT

Business responds to issue, tracks all actions until completion and recovers customer

Features

Immediate Staff Alerts

Staff are alerted via email or SMS if the customer is unhappy or an issue needs fixing.

Smart Social Media Connect

Only happy customers are nudged to social media for a testimonial.

Multiple Survey Inputs

Customers choose feedback method from Web, QR Code, SMS, Phone Call or Email.

Net Promoter Score (NPS)

The Net Promoter Question can be used to measure loyalty

Alert Tracking

Alerts are tracked until resolution. Staff are reminded until actions are completed.

Photo Upload

Customers can upload a photo for increased detail and insight.

English and Spanish

Feedback convenience is increased by supporting English and Spanish.

Benchmarking

An online leader-board shows the gap between best and worst in class

Customer Connect

The business can connect with the customer within seconds – still at the location.

Online Dashboard

Private dashboard updated in real-time to show location(s) performance.

Smileys / Icons

Any icon set can be used for a question eg. smileys, stars, or thumbs up

Survey Design Help

We help to design and manage the whole feedback process.

Multiple Inputs for Maximum Convenience

Improves Facility Performance

With Opiniator, the contractor and the FDOT contract manager will get an email immediately from the system when the visitor gives a low rating, or requests to be contacted. Because the feedback is in real time via the visitor’s own cellphone, any concerns, maintenance or safety issues can immediately trigger an alert to DOT staff so they can fix the issue and connect with the visitor well before the issue affects others.

Kirk Hutchison

Performance Manager, Florida Dept. of Transportation

Trusted by Leading Brands

FDOT
MNDOT
VDOT
VisitUtah
CH Nevada
Regional Home Care
HMG
Oregon Zoo
Ski Bowl
Izzys Ice Cream
American Solutions for Business
Action Cleanup

Close the Feedback Loop

Know what your customers are thinking and track what you are doing to respond.
Improve location service, safety, and maintenance.
Prevent your customers from defecting or complaining online.

Increase customer satisfaction, and take back control of customer feedback.