Driver feedback about the instructor and overall DMV experience.
Helps reduce online complaints by enabling immediate action.
Helps improve driver satisfaction and operating standards.
Feedback at DMVs – Using the Driver Cell Phone or Tablet
There are all manner of issues that can arise at a DMV that can impact on driver satisfaction. If a driver does have any reason for disappointment about their DMV examiner or experience, it is important that there is a DMV feedback mechanism for them to voice this.
This is no less crucial for the DMV, given that it enables immediate action to be taken in response to any issues. This, in turn, helps to improve driver satisfaction and operating standards. This DMV feedback tool is high value and easy to implement.
Opiniator is an efficient and easy-to-use feedback platform, accessible to drivers via their mobile phones, that replaces comment cards. Drivers’ thoughts on their experience are placed in an online dashboard, so that the DMV can keep a close eye on its own performance and be alerted when there is an issue.
Stop Using Comment Cards:
- Too late for action
- After the visit
- Limited insight
- No action tracking to close the feedback loop
- Does not improve operating standards
Get Actionable Driver Feedback:
- Feedback about each instructor
- From all locations
- While the driver is still at the location
- To fix the issue before it affects others
- And deliver metrics and accountability
Driver Feedback Dashboard
Feedback and Analysis by Location and by Instructor
Private, Interactive Dashboard – Updated in Real-time.
Feedback via Tablet also Enabled
Get Feedback at any Point at the DMV
Get alerted – within 15 seconds if they are not satisfied – via email or text
Feedback about:
- Staff courtesy
- Waiting times
- Quality of answers given
- Cleanliness of the facility
- Quality of examiner
Low Scores Trigger Alerts:
- The right staff get right info in seconds
- So can fix the issue
- Close the feedback loop with 1-click
- For improved operating standards
- Happier drivers