(503) 567-2314 info@opiniator.com

Driver Feedback

On location Driver Feedback at the DMV

Driver feedback about the instructor and overall DMV experience.

Helps reduce online complaints by enabling immediate action.

Helps improve driver satisfaction and operating standards.

Driver at DMVs – Using the Driver Cell Phone or Tablet

There are all manner of issues that can arise at a DMV that can impact on driver satisfaction. If a driver does have any reason for disappointment about their DMV examiner or experience, it is important that there is a feedback mechanism for them to voice this.  

This is no less crucial for the DMV, given that it enables immediate action to be taken in response to any issues. This, in turn, helps to improve driver satisfaction and operating standards. 

Opiniator is an efficient and easy-to-use feedback platform, accessible to drivers via their mobile phones, that replaces comment cards. Drivers’ thoughts on their experience are placed in an online dashboard, so that the DMV can keep a close eye on its own performance and be alerted when there is an issue. 

Stop Using Comment Cards:

  • Too late for action
  • After the visit
  • Limited insight
  • No action tracking to close the feedback loop
  • Does not improve operating standards

Get Actionable Driver Feedback:

  • Feedback about each instructor
  • From all locations
  • While the driver is still at the location
  • To fix the issue before it affects others 
  • And deliver metrics and accountability 

Driver Feedback Dashboard

Feedback and Analysis by Location and by Instructor

Private, Interactive Dashboard – Updated in Real-time.

Feedback via Tablet also Enabled

Get Feedback at any Point at the DMV

Get alerted – within 15 seconds if they are not satisfied – via email or text

Feedback about:

  • Staff courtesy 
  • Waiting times
  • Quality of answers given
  • Cleanliness of the facility
  • Quality of examiner

Low Scores Trigger Alerts:

  • The right staff get right info in seconds 
  • So can fix the issue
  • Close the feedback loop with 1-click
  • For improved operating standards
  • Happier drivers

Close the feedback loop and take back control of driver feedback.

No more comment cards or email surveys.

Take back control of driver feedback

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.