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How do I delete a Yelp review?

How do I delete a Yelp review?

The Problem with a Bad Yelp Review There is nothing more frustrating than coming across a negative Yelp review with its unwarranted feedback, criticism or poor characterization. The business suffers a reputation impact and a financial one. The latter is huge. UC...
How do you measure customer satisfaction?

How do you measure customer satisfaction?

Unfortunately, a smile, “thank you” and even a nice tip aren’t enough to guarantee customer satisfaction these days. Some people are simply too busy to leave feedback, or not interested in doing so. After all, if you’ve given them exactly what they asked for, why...
Restaurant Comment Card – A Bad Idea

Restaurant Comment Card – A Bad Idea

Restaurant Comment Card – A Bad Idea. Let Us Explain Why A recent article in Upserve Restaurant Insider advocates the use of a paper-based restaurant comment card as a vital source of feedback for the restaurant owner. This is very bad advice and something we...

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.