All things Customer Experience and feedback related
It was a pleasure chatting with Veena Gopal on a recent edition of her Salesbeat podcast. Veena is CEO of Salesbeat.co. Their AI driven platform uses micro & macro...
Therefore, the POS Surveys have very little value...but there is something MUCH better Introduction to the POS Survey Point-of-sale surveys (POS), also known as receipt...
Low Operating Standards Causes High Retail Defection ServiceChannel's May 2019 report on the state of Brick and Mortar retail is a damning tale of incompetence and lost...
Infographic - How to Boost Sales of a Brick and Mortar Retailer Are you looking for ways to boost sales of brick and mortar retailer? Though booms and slumps are...
The Perils and Rewards of Poor Customer Experience at the Bank We have highlighted before the downside of negative customer experiences. We also suggest that there is...
Retail Banks - Customer Defection A recent report from the consulting company CG42 highlights the vulnerability to retail banking of customer defection. It provides...
