(503) 567-2314 info@opiniator.com
POS Surveys are Ineffective

POS Surveys are Ineffective

Therefore, the POS Surveys have very little value…but there is something better Introduction to the POS Survey Point-of-sale surveys (POS), also known as receipt surveys, are one of the main ways that retailers gather customer feedback. This is done offline,  at...
Retail Banking is Vulnerable to Customer Defection

Retail Banking is Vulnerable to Customer Defection

Retail Banks – Customer Defection A recent report from the consulting company CG42 highlights the vulnerability to retail banking of customer defection. It provides real cause for concern and mirrors a previous study from Bain and Company who found the defection...

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.