by Matt Selbie | Jul 10, 2020 | Blog, Retail
Therefore, the POS Surveys have very little value…but there is something MUCH better Introduction to the POS Survey Point-of-sale surveys (POS), also known as receipt surveys, are one of the main ways that retailers gather customer feedback. This is done...
by Matt Selbie | Sep 7, 2019 | Blog, Retail
Low Operating Standards Causes High Retail Defection ServiceChannel’s May 2019 report on the state of Brick and Mortar retail is a damning tale of incompetence and lost opportunity leading to high retail defection by customers. This loss of customer loyalty,...
by Matt Selbie | Jul 21, 2019 | Blog
Why it simply doesn’t work and what to use instead. What is Mystery Shopping? First established in the early 1940’s, mystery shopping has been around for a while. But just because it’s been in action for almost 70 years, doesn’t mean that it’s...
by Opiniatoruser | Jun 7, 2019 | Blog, Retail
Infographic – How to Boost Sales of a Brick and Mortar Retailer Are you looking for ways to boost sales of brick and mortar retailer? Though booms and slumps are somewhat inevitable, there are a number of tricks which you can apply to boost sales of a brick and...
by Matt Selbie | Jan 6, 2019 | Blog, Retail
The Perils and Rewards of Poor Customer Experience at the Bank We have highlighted before the downside of negative customer experiences. We also suggest that there is nothing more important than providing a great experience. In retail banking, these negative...
by Matt Selbie | Nov 7, 2018 | Blog, Retail
Retail Banks – Customer Defection A recent report from the consulting company CG42 highlights the vulnerability to retail banking of customer defection. It provides real cause for concern and mirrors a previous study from Bain and Company who found the defection...
