Hotel Restroom Maintenance: Stop Losing Guest Loyalty
Hotel Restroom Maintenance: Stop Losing Guest Loyalty You are leaking money. You are bleeding guest loyalty. And most likely, you do not even know it. In the hospitality industry, guests will forgive a lot. A slow check-in line? Fine, they can check their email. A...
Brewpub Feedback: Go Beyond the Bar, Get Real Insight
Brewpub Feedback: Go Beyond the Bar, Get Real Insight Some brewpubs think they know their guests. Others are not so sure, and BrewPub magazine concludes: “Why Real-Time Guest Feedback Is a Core Brewpub Management Tool” You think you know what your guests...
Asking for Feedback from Customers & The Silent 70%
The Hidden Dangers of Over-Requesting Customer Feedback Many businesses approach customer experience like a post-mortem. A customer has a poor experience, leaves, and only then does an automated email arrive, asking, “How did we do?” This isn’t...
Why Social Media Feedback is Flawed: The “Silent Majority” Gap
Social media captures only the top 1% of outliers. Why relying on social sentiment creates operational blind spots and why structured guest surveys are the only way to capture reliable data. If you are a marketing manager or CX leader, you have likely stared at a...
