by Matt Selbie | Jul 10, 2020 | Blog, Retail
Therefore, the POS Surveys have very little value…but there is something MUCH better Introduction to the POS Survey Point-of-sale surveys (POS), also known as receipt surveys, are one of the main ways that retailers gather customer feedback. This is done...
by Matt Selbie | Jan 6, 2019 | Blog, Retail
The Perils and Rewards of Poor Customer Experience at the Bank We have highlighted before the downside of negative customer experiences. We also suggest that there is nothing more important than providing a great experience. In retail banking, these negative...
by Matt Selbie | Nov 7, 2018 | Blog, Retail
Retail Banks – Customer Defection A recent report from the consulting company CG42 highlights the vulnerability to retail banking of customer defection. It provides real cause for concern and mirrors a previous study from Bain and Company who found the defection...
