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Net Promoter Score (NPS)

Net Promoter Score (NPS)

by | Oct 8, 2018 | Net Promoter Score, News

The Ultimate Question DefinedIn 2003, the Net Promoter Score or NPS was unveiled in the Harvard Business Review by Fred Reichheld of Bain and Company. The full article is here. Particularly of interest is the arresting title:”The One Number You Need to...