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Net Promoter Score (NPS)

Net Promoter Score (NPS)

The Ultimate Question Defined In 2003, the Net Promoter Score or NPS was unveiled in the Harvard Business Review¬†by Fred Reichheld of Bain and Company. Of particular interest is the arresting title: “The One Number You Need to Grow” NPS is considered...

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.