Document
Access
What is Document Access?
On the spot guest access to uploaded business documents via cell phone – as part of the feedback process. For example, menus, loyalty club application, What’s On calendar, discount coupon.
Why Document Access?
Enabling businesses using Opiniator to upload documents for customer access that reward or inform the customer giving feedback in real-time, at the location where feedback is being given. Highly convenient, green distribution, immediate access to the right document by interested guests
WHERE DOCUMENT ACCESS FITS IN THE FEEDBACK PROCESS
ASK – ANSWER – ACT – AUDIT
ASK: On Location Signs
Signs request customers to give feedback and notify staff using their cell phone
ANSWER: Feedback Given
Customer gives feedback via their own cell phone (SMS, QR, Web, Phone)
ACT: Staff Alerted
Staff receive an alert – so can fix the issue and immediately connect with the customer
AUDIT: 360 Degree
Issues tracked by location and staff until close-out via online dashboard
DOCUMENT ACCESS –
PRODUCT FEATURES
- An optional feature during normal Opiniator feedback
- Works on all smartphones and all browsers
- Any document type can be uploaded by the business – ready for the guest eg. PDF, PNG
- Multiple documents can be chosen and accessed by the guest, and all appear in their smartphone browser
- Document popularity can be reviewed in the Opiniator dashboard
- Many use cases and huge marketing potential to get the right document to an interested guest, instantly.
- Staff alerted following a document request
