(503) 567-2314 info@opiniator.com

Survey
Design Help

ruler icon

What is Survey Design Help?

The Opiniator team delivers survey design recommendations and technical implementation. This incorporates question design, rating scales, skip logic, survey prompts – to make sure enough customer feedback is generated and is actionable.

Why is it Important?

Most customer feedback programs fail because the business fails to design a survey that delivers the right information and / or is to confusing for the customer to deliver. Opiniator provides the technology and the survey design help to ensure the feedback is actionable. Th output is a full project plan with initial survey mapping and implementation – no errors.

Survey Design Help Flowchart
Customer Feedback Program Gaant Chart

WHERE SURVEY DESIGN HELP FITS IN THE FEEDBACK PROCESS

ASK – ANSWER – ACT – AUDIT

k

ASK: On Location Signs

Signs request customers to give feedback and notify staff using their cell phone

v

ANSWER: Feedback Given

Customer gives feedback via their own cell phone (SMS, QR, Web, Phone)

s

ACT: Staff Alerted

Staff receive an alert – so can fix the issue and immediately connect with the customer

Z

AUDIT: 360 Degree

Issues tracked by location and staff until close-out via online dashboard

SURVEY DESIGN HELP –
SERVICE FEATURES

  • Each project starts with agreement on feedback goals
  • Existing feedback programs and surveys are reviewed
  • A full survey flowchart(s) is produced with recommendations
  • Or standard survey questions can be picked from the library
  • Incorporating question types, question flows, alert triggers, skip logic and dashboard design
  • Surveys are then tested and zeroed out before going live
  • Also check out Feedback Design

 

Survey Design Help List

Let’s Get Connected
Say Hello!

Find Out More About Survey Design Help

10 + 5 =