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Survey
Design Help

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What is Survey Design Help?

The Opiniator team delivers survey design recommendations and technical implementation. This incorporates question design, rating scales, skip logic, survey prompts – to make sure enough customer feedback is generated and is actionable.

Why is it Important?

Most customer feedback programs fail because the business fails to design a survey that delivers the right information and / or is to confusing for the customer to deliver. Opiniator provides the technology and the survey design help to ensure the feedback is actionable. Th output is a full project plan with initial survey mapping and implementation – no errors.

Survey Design Help Flowchart
Customer Feedback Program Gaant Chart

WHERE SURVEY DESIGN HELP FITS IN THE FEEDBACK PROCESS

ASK – ANSWER – ACT – AUDIT

k

ASK: On Location Signs

Signs request customers to give feedback and notify staff using their cell phone

v

ANSWER: Feedback Given

Customer gives feedback via their own cell phone (SMS, QR, Web, Phone)

s

ACT: Staff Alerted

Staff receive an alert – so can fix the issue and immediately connect with the customer

Z

AUDIT: 360 Degree

Issues tracked by location and staff until close-out via online dashboard

SURVEY DESIGN HELP –
SERVICE FEATURES

  • Each project starts with agreement on feedback goals
  • Existing feedback programs and surveys are reviewed
  • A full survey flowchart(s) is produced with recommendations
  • Or standard survey questions can be picked from the library
  • Incorporating question types, question flows, alert triggers, skip logic and dashboard design
  • Surveys are then tested and zeroed out before going live
  • Also check out Feedback Design

 

Survey Design Help List

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