(503) 567-2314 info@opiniator.com

Skier Feedback

In Resort, on Mountain Feedback

 

In resort skier feedback about any part of the visit.

Helps increase Yelp and TripAdvisor testimonials.

Used at:

  • Ski runs
  • Ski lifts
  • Ski rental
  • Food service
  • Ski shop
  • Restrooms

Skier Feedback Anywhere in the Resort

There is a wide range of issues that can potentially arise for skiers at a ski resort. They might spot hazards, encounter low standards of maintenance or cleanliness, or be left disappointed by long lines or queuing. But there might not be an easy and efficient way for them to share their feedback with the ski resort operator – thereby increasing the likelihood of poor online reviews. 

Opiniator transforms the process of providing and gathering ski resort feedback. Our software platform enables skiers to almost effortlessly review and rate their experience via their mobile phones. As a result, such facilities as ski runs, ski lifts, ski shops and restrooms can be improved, and positive testimonials increased (via our survey questionnaires) on such frequently-visited sites as Yelp and TripAdvisor. 

Operational Feedback Anywhere in the Resort:

  • Hazards spotted
  • Safety issues
  • Maintenance needed
  • Customer service
  • Long lines & queuing
  • Cleanliness

Requesting Skier Feedback via Signage

On location signage.  Skier selects QR code, Web, Phone call or SMS.

English or Spanish – works on any cell phone.

Smart Feedback Generates More Testimonials

And on location feedback helps stop complaints getting online.

English or Spanish – works on any cell phone.

Happy Skiers:

  • Get a ‘Thank You’ message requesting a testimonial in the right social media site (links included)
  • …or a link for a loyalty card
  • So the resort gets the feedback data
  • …And and positive review on Yelp

Unhappy Skiers:

  • Get a ‘Thank You’ without the links to social media
  • Can be recovered in seconds if they request to be contacted
  • The resort preempts a surprise bad review without an opportunity to fix the issue

Take back control of Skier feedback

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.