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Email Signature Feedback with Smileys

Email Signature Feedback with Smileys

How to use email signature feedback to deliver another opportunity for customer review. This was the issue for AWP (Area Wide Protective). They provide traffic control to 19 states and part of Canada. They offer a variety of traffic control products and services for...
Net Promoter Score (NPS)

Net Promoter Score (NPS)

The Net Promoter Score or NPS was unveiled in the Harvard Business Review 2003 by Fred Reichheld of Bain and Company. The full article is here. The arresting title was: “The One Number You Need to Grow” It is considered an alternative to standard methods...
Oregon Parks Visitor Feedback

Oregon Parks Visitor Feedback

Oregon State Parks has rolled out Opiniator to eight of its main locations dotted around the state to obtain parks visitor feedback on the operating standards of those parks. The state agency was using a comment card to receive operational feedback from the hikers and...
Rest Area Feedback in Wisconsin Using Opiniator

Rest Area Feedback in Wisconsin Using Opiniator

Rest area feedback at the Wisconsin Department of Transportation (DOT) is now provided by Opiniator. As with the other ten states already using the tool, Wisconsin is now able to receive feedback in realtime from visitors to both the rest areas and visitor centers....