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Email Signature Feedback with a Smiley Face

Email Signature Feedback with a Smiley Face

How to use email signature feedback with smileys to deliver a customer review.  This was the issue for AWP Area Wide Protective. AWP provide traffic control to 19 states and parts of Canada. They also offer a variety of traffic control products and services for...
Net Promoter Score (NPS)

Net Promoter Score (NPS)

The Ultimate Question Defined In 2003, the Net Promoter Score or NPS was unveiled in the Harvard Business Review by Fred Reichheld of Bain and Company. Of particular interest is the arresting title: “The One Number You Need to Grow” NPS is considered...

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.