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Net Promoter Score (NPS)

Net Promoter Score (NPS)

The Net Promoter Score or NPS was unveiled in the Harvard Business Review 2003 by Fred Reichheld of Bain and Company. The full article is here. The arresting title was: “The One Number You Need to Grow” It is considered an alternative to standard methods...
Oregon Parks Visitor Feedback

Oregon Parks Visitor Feedback

Oregon State Parks has rolled out Opiniator to eight of its main locations dotted around the state. They were using a comment card to receive operational feedback from the hikers and campers, but this was not proving effective in either gather enough data or being...
Rest Area Feedback in Wisconsin Using Opiniator

Rest Area Feedback in Wisconsin Using Opiniator

Rest area feedback at the Wisconsin Department of Transportation is now provided by Opiniator. As with the other nine states already using the tool, Wisconsin is now able to receive feedback in realtime from visitors to both the rest areas and visitor centers. They...
Improving Rest Area Safety

Improving Rest Area Safety

We are delighted to have been featured in GovTech. Specifically describing how opiniator is being used at the rest areas in Florida to enable drivers to give their thoughts and ratings about the facility. Specifically, we have replaced their old Comment Card program...