by Matt Selbie | Jun 3, 2019 | DMV, Driver feedback, Government, News
New Initiatives in the DSB Including Driver Feedback The Driver Services Bureau (DSB) in Mississippi is part of the Department of Safety and has over 30 locations throughout the state. Drivers go here to get tested or renew their licenses. The DSB recently rolled out... 
by Matt Selbie | Apr 6, 2019 | Driver feedback, Government, News, Rest Area Feedback
Florida Ditches the Comment Card for Driver Feedback by Opiniator. A recent article in GovTech on driver feedback in Florida features our work at their freeway rest areas. GovTech is an online and a hardcopy magazine that covers the use of innovative technology across... 
by Matt Selbie | Dec 2, 2018 | News
How to use email signature feedback with smileys to deliver a customer reviewThis was the issue for AWP Area Wide Protective. AWP provide traffic control to 19 states and parts of Canada. They also offer a variety of traffic control products and services for... 
by Matt Selbie | Oct 8, 2018 | Net Promoter Score, News
The Ultimate Question DefinedIn 2003, the Net Promoter Score or NPS was unveiled in the Harvard Business Review by Fred Reichheld of Bain and Company. The full article is here. Particularly of interest is the arresting title:”The One Number You Need to... 
by Matt Selbie | Sep 8, 2018 | News, Parks
Evaluation by Users Oregon State Parks rolled out Opiniator to eight of its main locations across the state. Their goal is to obtain visitor feedback on the operating standards of those parks. The agency had been using comment cards to receive operational feedback... 
by Matt Selbie | Aug 23, 2018 | Government, News
On Location Visitor AssessmentThe Wisconsin Department of Transportation (DOT) now receives rest area feedback delivered by visitors and provided by Opiniator. This means that the DOT staff receive comments, ratings and, reviews in real-time from visitors to both the...