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Email Signature Feedback with Smileys

Email Signature Feedback with Smileys

How do we use email signature feedback to deliver a customer review? AWP (Area Wide Protective) had been asking themselves this question as part of an initiative to improve customer service. AWP provides traffic control to 19 states and parts of Canada. In particular,...
Net Promoter Score (NPS)

Net Promoter Score (NPS)

The Ultimate Question Defined In 2003, the Net Promoter Score or NPS was unveiled in the Harvard Business Review by Fred Reichheld of Bain and Company. The full article is here. Particularly of interest is the arresting title: “The One Number You Need to...
Parks Visitor Feedback in Oregon with Opiniator

Parks Visitor Feedback in Oregon with Opiniator

Evaluation by Users Oregon State Parks rolled out Opiniator to eight of its main locations across the state. Their goal is to obtain visitor feedback on the operating standards of those parks. The agency had been using comment cards to receive operational feedback...
Rest Area Feedback in Wisconsin with Opiniator

Rest Area Feedback in Wisconsin with Opiniator

On Location Visitor Assessment The Wisconsin Department of Transportation (DOT) now receives rest area feedback delivered by visitors and provided by Opiniator. This means that the DOT staff receive comments, ratings and, reviews in realtime from visitors to both the...
Phlush Award for Restroom Feedback

Phlush Award for Restroom Feedback

Opiniator Wins Award We are delighted to announce that Oberon3 has received an award from Phlush at the recent World Toilet Day. Oberon3 is the parent company of Opiniator. The prize was bestowed for services to public restroom feedback and for supporting the mission...