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Email Signature Feedback with a Smiley Face

Email Signature Feedback with a Smiley Face

How to use email signature feedback with smileys to deliver a customer reviewThis was the issue for AWP Area Wide Protective. AWP provide traffic control to 19 states and parts of Canada. They also offer a variety of traffic control products and services for...
Net Promoter Score (NPS)

Net Promoter Score (NPS)

The Ultimate Question DefinedIn 2003, the Net Promoter Score or NPS was unveiled in the Harvard Business Review by Fred Reichheld of Bain and Company. The full article is here. Particularly of interest is the arresting title:”The One Number You Need to...
Parks Visitor Feedback in Oregon with Opiniator

Parks Visitor Feedback in Oregon with Opiniator

Evaluation by Users Oregon State Parks rolled out Opiniator to eight of its main locations across the state. Their goal is to obtain visitor feedback on the operating standards of those parks. The agency had been using comment cards to receive operational feedback...
Rest Area Feedback in Wisconsin with Opiniator

Rest Area Feedback in Wisconsin with Opiniator

On Location Visitor AssessmentThe Wisconsin Department of Transportation (DOT) now receives rest area feedback delivered by visitors and provided by Opiniator. This means that the DOT staff receive comments, ratings and, reviews in real-time from visitors to both the...