by Matt Selbie | Dec 2, 2018 | News
How to use email signature feedback to deliver another opportunity for customer review?This was the issue for AWP (Area Wide Protective) who provide traffic control to 19 states and part of Canada. They also offer a variety of traffic control products and services for... 
by Matt Selbie | Oct 8, 2018 | Net Promoter Score, News
The Ultimate Question DefinedIn 2003, the Net Promoter Score or NPS was unveiled in the Harvard Business Review by Fred Reichheld of Bain and Company. The full article is here. Particularly of interest is the arresting title:”The One Number You Need to... 
by Matt Selbie | Sep 8, 2018 | News, Parks
Evaluation by Users Oregon State Parks rolled out Opiniator to eight of its main locations across the state. Their goal is to obtain visitor feedback on the operating standards of those parks. The agency had been using comment cards to receive operational feedback... 
by Matt Selbie | Aug 23, 2018 | Government, News
On Location Visitor AssessmentThe Wisconsin Department of Transportation (DOT) now receives rest area feedback delivered by visitors and provided by Opiniator. This means that the DOT staff receive comments, ratings and, reviews in realtime from visitors to both the... 
by Matt Selbie | Mar 21, 2018 | Customer Feedback, News, Restroom
Opiniator Wins Award We are delighted to announce that Oberon3 has received an award from Phlush at the recent World Toilet Day. Oberon3 is the parent company of Opiniator. The prize was bestowed for services to public restroom feedback and for supporting the mission... 
by Matt Selbie | Mar 21, 2018 | Data, Healthcare, News, Patient feedback, Patient survey
Patient Feedback by Opiniator at HealthIgnite Matt Selbie of Opiniator presented a review of patient feedback methods at the Healthignite Conference held in Portland at OMSI. The event was hosted by the Technology Association of Oregon. Best practices and new...