by Matt Selbie | Jun 3, 2019 | DMV, Driver feedback, Government, News, Visitor feedback
New Initiatives in the DSB Including Driver Feedback The Driver Services Bureau (DSB) in Mississippi recently rolled out a number of new driver programs. To begin with, they will improve the wait time and increase driver satisfaction. As a result, we are delighted... 
by Matt Selbie | Apr 6, 2019 | Government, News, Rest Area Feedback, Visitor feedback
Florida Ditches the Comment Card for Visitor Feedback by Opiniator. We were delighted to be featured in a recent article in GovTech on visitor feedback in Florida. GovTech is an online and a hardcopy magazine that covers the use of innovative technology across... 
by Matt Selbie | Dec 2, 2018 | News
How to use email signature feedback with smiley to deliver another opportunity for customer review?This was the issue for AWP (Area Wide Protective) who provide traffic control to 19 states and part of Canada. They also offer a variety of traffic control products and... 
by Matt Selbie | Oct 8, 2018 | Net Promoter Score, News
The Ultimate Question DefinedIn 2003, the Net Promoter Score or NPS was unveiled in the Harvard Business Review by Fred Reichheld of Bain and Company. The full article is here. Particularly of interest is the arresting title:”The One Number You Need to... 
by Matt Selbie | Sep 8, 2018 | News, Parks
Evaluation by Users Oregon State Parks rolled out Opiniator to eight of its main locations across the state. Their goal is to obtain visitor feedback on the operating standards of those parks. The agency had been using comment cards to receive operational feedback... 
by Matt Selbie | Aug 23, 2018 | Government, News
On Location Visitor AssessmentThe Wisconsin Department of Transportation (DOT) now receives rest area feedback delivered by visitors and provided by Opiniator. This means that the DOT staff receive comments, ratings and, reviews in realtime from visitors to both the...