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How do you measure customer satisfaction?

How do you measure customer satisfaction?

Unfortunately, a smile, “thank you” and even a nice tip aren’t enough to guarantee customer satisfaction these days. Some people are simply too busy to leave feedback, or not interested in doing so. Why should they give you their key takeaways? So how do you know how...
Avoid Survey Fatigue in 4 Steps

Avoid Survey Fatigue in 4 Steps

What is the Survey Fatigue Problem? Survey fatigue is increasingly common but very few businesses know what to do about this problem even though you can avoid survey fatigue in 4 steps. It’s true, answering questions is mostly an inconvenience for the customer and...