Email signature
feedback
1-Click Email Signature Feedback Using Smileys
In-signature email feedback using Smiley Faces
Easy rating of staff and support teams using email
Email signature feedback – has FOUR main benefits:
1) 1-Click Feedback is Super Quick & Accurate
Customers give feedback in seconds by clicking one of the smiley faces – specific to the email sender.
3) Versatile – Can be Used by Any Business Staff
CSR, sales support or marketing teams can assess their own performance using this.
2) On the Spot Problem Resolution
Feedback is immediate so the business can act, and recover from poor service experiences.
4) Closed Loop Feedback – Tracking Until Closure
All feedback, is monitored in one place until closure.
What is Email Signature Feedback?
Why is Email Signature Feedback Effective?
1) It is the Fastest Way to Give Feedback
2) Flexible – Used for rating the business or sender
3) Used by anyone in the business – Especially CSR and Support Services
4) All issues – Tracked Until Completion
How Does The Program Work?
ASK: In Email Request
The signature includes a feedback request
ANSWER: via 1 Click
Customer clicks appropriate Smiley Face
ALERT: Staff Notified
Staff get an email or SMS alert for low scores
Action: Immediate fix delivered
Staff can now take action – to fix and connect
AUDIT: Closed Loop Tool
All issues tracked until close out.
What Does the Email Recipient See?
The Email Recipient View
The recipient sees the feedback request in the signature..
Then clicks the smiley face corresponding to their choice (rating or preference).
The process is super quick.
And the experience is completed within a few seconds.
The recipient is heard, thanked, and the session closed out.
If the feedback is negative – more details maybe asked.
Check out the complete guide
What Does the Business See?
The Business View
Staff can see customer feedback data using the online Opiniator platform.
Feedback is updated in real-time.
And the dashboard is interactive for more effective drill down.
Staff responses to negative feedback is also logged and tracked.
Management can review action history and task management.
So the feedback is closed loop and delivers operating improvement.
Real-time insight, friendly interface, actionable feedback.
No spreadsheets, no third party devices.
MORE FEEDBACK
Super easy and convenient for the recipient.
OPERATIONS IMPROVEMENT
By taking action immediately.
EARLY ISSUES WARNING
Identify the issue before impacting others.
ALL EMAIL PLATFORMS
Works on any email platform.
LOW COST AND EFFECTIVE
Cost effective and simple to execute.