On location, guest feedback throughout their visit.
Via any touchscreen, tablet or kiosk.
Using Smileys, icons and a survey engine.
Used for:
- Any out of home, non transactional feedback
- By customers, visitors or staff
- As standalone or supplemental to their cell phone
- That adds convenience to the user
- At any point in the customer journey
- Any tablet, browser or kiosk – no app.
- (No more smiley face survey kiosks).
Touchscreen Placement – Wall, Floor or Desk
Benefits:
- Any device on any browser can be used – for maximum flexibility
- And Hardware flexibility means more cost effective
- And Same device can be used by customers and staff
- Resets after each use for next customer
For maximum customer convenience and highest response rate – tablets and touchscreens should be used in conjunction with a mobile phone option.
Full Survey Engine and Closed Loop Feedback
On location indoor or outdoor placement.
English, Spanish or French – works on any touchscreen device
This means….
- An icon can be used for numeric questions eg. smiley faces
- Language selection available
- Skip or branch logic included for greater insight
- Alerts are triggered for low scores, keywords or other numeric operators.
- Only satisfied customers can be requested to give social media testimonial
- Choice and open ended questions also available
Touchscreens and Hygiene
