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QR Codes for Business

May 23, 2021 | Blog

QR Codes Unleashed: Revolutionizing Business Operations and Marketing

Key Takeaways:

  • QR codes offer a versatile tool for service businesses, enabling innovative customer engagement and efficient operations.
  • From static to dynamic, QR codes can be customized to fit any marketing strategy or operational need.
  • Analyzing QR code metrics can greatly enhance business strategies, providing insights into customer behavior and campaign effectiveness.
  • Legal and privacy considerations are paramount in QR code usage to protect both the business and its customers.
  • As technology advances, these codes remain at the forefront, integrating with AR, blockchain, and more for future applications.

Did you know. Fun facts about QR Codes

Before we get going on what the QR code is and to use it – lets just revel in the diversity of application they bring. These NINE facts reveal the diverse applications, history, providing a broad perspective on their impact and utility.

  1. Origin and Purpose: The QR code was developed in 1994 by Denso Wave, a Japanese company, to track vehicles during manufacturing. It was designed to allow for quick scanning of information, hence the name “Quick Response” code .
  2. Design Inspiration: The pattern for QR code positioning was inspired by the black and white counters on a Go board, aiming for a design that could not be misread by optical scanners.
  3. Generous Data Capacity: QR Codes can hold approximately 3K bits of data, equating to around 7,000 numeric characters, far surpassing the traditional barcode’s capacity .
  4. Wide-Ranging Applications: Beyond automotive tracking, they have found utility in marketing, retail, and even in movie promotions, like for the film “Inception,” where they directed users to a promotional website .
  5. Global Popularity: QR codes enjoy significant popularity, especially in Asia, with a diverse range of applications from mobile payments to marketing campaigns .
  6. Colorful Codes: Contrary to the common belief that they must be black and white, they can actually be created in various colors as long as the contrast is maintained for readability.
  7. Unique Uses in Remembrance: In some cemeteries, QR codes on gravestones offer digital access to the deceased’s obituaries and photos, blending tradition with technology.
  8. A Mistaken QR Code: A notable mishap involved a Heinz ketchup bottle’s QR code leading to an adult website, resulting in an apology from Heinz and an unusual offer from the website to the scanner.
  9. QR Codes in Hospitality: The Virgin Hotel in Chicago innovates with codes by eliminating traditional check-in desks. Guests use a smartphone system, scanning a code to retrieve their room keys from a vending machine.

Some say they are taking over everywhere – we are not so sure!

QR Codes on a Zebra


QR codes have so many uses for a business. This includes being great for feedback questions and surveys because you can scan them on your smartphone in seconds. In fact, you can use them for just about any kind of survey you are looking to conduct. However, before we go further – we need some context and definitions. So, just what is the QR Code?

What are QR Codes?

The ‘QR’ in QR code stands for Quick Response‘. It’s another type of barcode ie. a one or two dimensional code with a short section scanned by smart phones and other devices like the ones used with QR readers. These readers display the code and convert it to some useful form – often a URLUniform Resource Locator colloquially termed a web address, is a reference to a web resource that specifies its location on a computer network. The benefit here  is that this is simpler for the user and much quicker than typing in the full url.

In 1994, Denso the Japanese automotive company allegedly inspired by pieces on a GO Board, developed the QR code. They quickly became popular outside the automotive industry due to their fast readability and greater storage capacity compared to standard bar codes (the Universal Product Code or UPC – most often see in retailers) or matrix barcode.

A QR code usually consists of black squares arranged in a square grid on a white background, and read by an imaging device such as a camera and a specific app. A QR code generator produces these.  Reed Soloman Error Correction processes them until recognition. The required data is then extracted from patterns that are present in both horizontal and vertical components of the image. The information encoded can be text, URL or other data.

The Structure of a QR Code


Quick Response (QR) codes have transcended their original role as a mere tracking mechanism for automotive parts in Japan. Today, they stand as a cornerstone in the digital transformation of business operations and marketing strategies across the globe. This article delves into how QR codes, through their simplicity and versatility, are revolutionizing ways businesses engage with customers and streamline their operations.

Section 1: Understanding QR Codes

Definition and History: Initially designed in 1994 for tracking vehicle components during manufacturing, QR codes have evolved into powerful tools for information sharing and marketing. Their unique pattern of black squares against a white background encodes data accessible by scanning, making them perfect for today’s fast-paced digital world.

How QR Codes Work: At its core, a QR code contains encoded information—whether URLs, text, or other data—that smartphones and QR scanners can read. The technical process involves quick, camera-based scanning, with the encoded data directing users to websites, text messages, or specific online content, seamlessly bridging the physical and digital realms.

Section 2: The Rise of QR Codes in Business

Adoption and Usage Spike: The pandemic significantly accelerated the adoption of QR codes, transforming them from a novelty to a necessity. Businesses and consumers alike have embraced QR codes for their convenience and contactless nature, leading to a resurgence in popularity and innovative applications. Furthermore 92% of all adults in the US have a smartphone, the vast majority of which have a code reader app. Simply put – everyone can use them.

Versatility Across Industries: QR codes have found a place in a variety of sectors. In hospitality, they simplify menu access and ordering systems. Healthcare providers use them for patient check-ins and information dissemination. Educators integrate QR codes into learning materials for interactive experiences, and event managers streamline entry processes and information sharing at gatherings. How about humble business cards for getting info to potential customers? Just start with these.

Using a QR Code on a business card

Section 3: Creating QR Codes for Your Business

Types of QR Codes: Businesses must choose between static and dynamic QR codes, each serving different purposes. Static codes link to unchangeable information, ideal for general information sharing. Dynamic codes, however, offer flexibility with editable content and tracking capabilities, perfect for marketing campaigns.

Top QR Code Generators: Platforms like Wix, Hovercode, QR COde Monkey and QR.io offer user-friendly QR code creation with features catering to various business needs, from basic information sharing to complex marketing strategies.

Customization Best Practices: Aligning QR codes with your brand through customization not only reinforces brand identity but also enhances user engagement. Incorporating logos, background color schemes, and creative designs makes your QR codes stand out and encourages interaction from your target audience, enhancing the overall effectiveness of your marketing efforts.

Creative QR Codes for business

Section 4: Innovative Uses of QR Codes in Marketing and Operations

Enhancing Customer Engagement: QR codes open up a realm of possibilities for creating interactive and personalized customer experiences. From accessing detailed product information to unlocking exclusive content, they can significantly enrich the customer journey and boost engagement. For example, requesting an email address, sharing loyalty programs, highlighting social media profiles, offering discount codes, sharing an online menu, mapping retail stores and their layouts or simply offering a gift card – are all smart ways to experiement with this device.

Streamlining Operations: Beyond marketing, QR codes serve as efficient tools in operational aspects like inventory management, document sharing, and employee training. They offer a quick, error-free method of accessing information and resources, thereby optimizing business processes.

Case Studies: Many businesses have leveraged QR codes to launch successful campaigns. For example, a restaurant might use QR codes to offer a virtual menu or to gather customer feedback through QR code surveys, directly linking to tools like Opiniator’s QR Code Surveys.

Section 5: Measuring Success with QR Codes

Tracking and Analytics: Understanding how customers interact with your QR codes is crucial. Using dynamic QR codes allows businesses to track scans, location, and even the time of interaction, providing valuable insights for refining marketing strategies and improving operational efficiencies.

Interpreting Data: The data garnered from QR code interactions help businesses understand customer preferences and behavior, enabling them to tailor their offerings and communication strategies effectively, ultimately leading to enhanced customer satisfaction and loyalty.

Section 6: Pitfalls to Avoid

Common Mistakes: While QR codes are versatile, their misuse can detract from their potential benefits. Mistakes such as poor placement, not considering mobile network availability, and overlooking environmental factors can limit their effectiveness.

**Legal and Privacy Considerations

:** Ensuring compliance with legal standards and respecting privacy are paramount when implementing QR codes in your business strategy. Transparently communicating how the data obtained from QR codes will be used and securing personal information are essential steps to maintain trust and adhere to regulations.

Section 7: The Future of QR Codes in Business

Emerging Trends: The integration of QR codes with cutting-edge technologies like augmented reality (AR) and blockchain hints at a future where their applications could become even more innovative and secure. QR codes could serve as gateways to immersive experiences or as a means to verify authenticity and ownership of digital assets.

Future Predictions: As technology evolves, so too will the ways in which businesses utilize QR codes. Their potential to act as bridges between the physical and digital worlds will only grow, making them an indispensable tool in the digital marketing arsenal.

Call to Action

Don’t let your business fall behind in the digital age. Explore the myriad of ways QR codes can revolutionize your operations and marketing strategies. For expert advice and innovative solutions, consider reaching out to Opiniator for guidance on implementing QR code technologies tailored to your business needs.


QR codes are far more than just a tool for efficient operations; they are a dynamic asset in the mobile marketing toolkit, capable of transforming customer engagement and operational processes. By embracing QR codes, businesses can unlock new levels of interaction, convenience, and efficiency. Almost all mobile devices can scan them which means you can target your whole audience.

The versatility, ease of use, and integration capabilities of these codes make them a valuable resource for any service-oriented business. Their ability to connect the physical with the digital in a seamless, interactive manner offers endless possibilities for innovative marketing and efficient business operations.

QR codes come in all shapes and they’re popping up all over the place nowadays. In fact, one popular use is for product feedback using the code as an online survey. These have many advantages over some traditional methods including an easy customer experience, yet they can exclude groups of customers. If you’re looking for a QR code feedback service, Opiniator can help. We can help you get retail feedback, food service feedback and many more while you’re customers are still on your premises.

We know there is a much better way to incorporate QR codes into feedback – but still allowing customers to deliver answers on their own terms including using other input methods. Furthermore we know that there are certain best practices that a business should follow to get feedback that is impactful and actionable.

We call these the 12 Golden Rules. Click the link to find out more.

Twelve rules for actionable feedback

Frequently Asked Questions (FAQs)

Q1: Is the QR code secure for both businesses and customers? A1: Yes, they are secure when used properly. Businesses should ensure their codes link to secure websites and employ encryption for sensitive data. Customers are advised to scan QR codes from trusted sources to avoid phishing attempts.

Q2: Is the QR code customizable to match my brand? A2: Absolutely. Customization with colors, logos, and even shapes that align with your brand identity. A good code generator can take care of all these. This customization not only reinforces brand recognition but also enhances user engagement.

Q3: How can I track the effectiveness of my QR code campaigns? A3: Dynamic QR codes allow for the tracking of scans, providing data on when, where, and frequency of use. This information can be invaluable for assessing the success of marketing campaigns and making informed decisions.

Q4: What are the main differences between static and dynamic QR codes? A4: Static code link to a fixed piece of content and cannot be changed once created. Dynamic codes, on the other hand, can be updated to link to different content and allow for tracking and analytics. Dynamic codes are ideal for marketing campaigns where flexibility and measurement are key.


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