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Don’t Use Social Media For Feedback

Don’t Use Social Media For Feedback

Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service In this article we will recommend you don’t use social media for feedback, even though it may look tempting. For example, according to Pew – In the United States, an estimated...
How do I Remove Bad Yelp reviews?

How do I Remove Bad Yelp reviews?

The Problem with a Bad Yelp Review There is nothing more frustrating than coming across a negative Yelp review with its unwarranted feedback, criticism or poor characterization. The business suffers a reputation impact and a financial one. The latter is huge. UC...
Hotel Customer Feedback Left Unanswered

Hotel Customer Feedback Left Unanswered

Hotel Guest Feedback – Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer feedback via TripAdvisor and Yelp – it seems that managers do not care. Maybe it is like an...