by Matt Selbie | Dec 10, 2020 | Blog, Social Media
Nowadays, technology dominates our lives. People turn to the internet, online reviews and tools like social media for a variety of uses. The latter is very popular. In fact, 79 percent of the public using it for an average of two and a half hours per per person per...
by Matt Selbie | Sep 21, 2020 | Blog, Social Media
Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service In this article we will recommend you don’t use social media for feedback, even though it may look tempting. For example, according to Pew – In the United States, an estimated...
by Matt Selbie | Aug 14, 2020 | Blog, Social Media
As a business owner looking to grow your sales and connect with the locals, the Yelp platform is a critical tool for business. Most companies get clients through positive Yelp reviews – it is the king of review sites, so this feedback is vital. In fact small...
by Matt Selbie | Sep 29, 2019 | Blog, Social Media
The Problem with a Bad Yelp Review Getting bad yelp reviews removed should be a priority for your business. There is nothing more frustrating than coming across a bad Yelp review with its unwarranted feedback, criticism or poor characterization. The business suffers a...
by Matt Selbie | Mar 6, 2018 | Blog, Social Media
Social Media Feedback is the Worst for Businesses The sheer volume of online feedback means it’s impossible for companies to act on every complaint. Too much social media coverage is a real problem for businesses. Yelp, for example, has received over 148 million...
by Matt Selbie | Mar 6, 2018 | Blog, Social Media
Hotel Guest Feedback – Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer feedback via TripAdvisor and Yelp – it seems that managers do not care. Maybe it is like an...
