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Don’t Use Social Media For Feedback

Don’t Use Social Media For Feedback

Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service In this article we will recommend you don’t use social media for feedback, even though it may look tempting. For example, according to Pew – In the United States, an estimated...
How To Remove Bad Yelp Review

How To Remove Bad Yelp Review

The Problem with a Bad Yelp Review Getting bad yelp reviews removed should be a priority for your business. There is nothing more frustrating than coming across a bad Yelp review with its unwarranted feedback, criticism or poor characterization. The business suffers a...
Hotel Customer Feedback Left Unanswered

Hotel Customer Feedback Left Unanswered

Hotel Guest Feedback – Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer feedback via TripAdvisor and Yelp – it seems that managers do not care. Maybe it is like an...