(503) 567-2314 info@opiniator.com
Government Capability Statement

Defined 
On the spot guest feedback via their mobile phone

Brand name
Opiniator (oh-pin-nee-ay-tor)

Replaces 
Comment cards, email and web surveys

Used at
Facilities, hospitality, retail and healthcare

Delivers
Immediate guest feedback, analysis and alerts

Return on Investment

  • Lower maintenance costs
  • Lower feedback costs
  • Lower HSE risk
  • Greater guest satisfaction

Profile

  • Oregon Certified Emerging Small Business (ESB 7210)
  • DUNS: 833252591
  • CAGE: 5VQR3

Incorporated
January 2009 – Oregon

Oberon3, Inc

Government Capability Statement

Overview – Take Back Control of Guest Feedback

Founded in 2009, Oberon3 has developed OPINIATOR. A Software as a Service (SaaS) digital comment card to help Facility and Operations Managers improve guest satisfaction, facility safety, and maintenance cost – through on the spot feedback delivered using the guest’s own mobile phone. This is combined with real-time analysis, alerts, tracking and benchmarking so the facility can fix any issue and recover any visitor.

  • Feedback via SMS, phone call, and web
  • English and Spanish
  • Real-time staff alerts
  • Integrated dashboard
  • Issue tracking to completion
  • Links to social media
  • No integration needed
  • Survey design expertise

Primary NAICS Codes

  • 541910
  • 541613
  • 541618
  • 541611
  • 541512
  • 541721
  • 561790
  • Marketing Research and Public Opinion Polling
  • Marketing Consulting Services
  • Other Management Consulting
  • Admin Management and General Management
  • Computer Systems Design Services
  • Research in the Social Sciences
  • Other Services to Buildings and Dwellings

Current Signage Examples

Outdoor signs requesting visitor feedback

Differentiation 

  1. Allows feedback via SMS, Phone Call, QR code and Web, in both English and Spanish. This means more convenience for the guest – and more responses for the agency.
  2. Includes integrated analytics and dashboard – no more spreadsheets.
  3. Links negative feedback to a ticketing system so the agency can track the issue until it is closed out – so operating performance will improve. 

 

Application

  • 12 states and over 400 Government facilites
  • Collection of on-location visitor feedback
  • Trip analysis
  • HSSE ratings
  • Suggestion box
  • Inspection tool
  • Capital spending suggestions

OPINIATOR – The Process

 

Opiniator closed loop feedback process

Current Prime Customers

Current state government agency customers of Opiniator

Contact Information:
Matt Selbie – President
mselbie@oberon3.com
(503) 567-2314

Web Site:
– opiniator.com

Review Capability:
– Print Capability Statement