(503) 567-2314 info@opiniator.com
Defined  On the spot guest feedback via their mobile phone Brand name Opiniator (oh-pin-nee-ay-tor) Replaces  Comment cards, email and web surveys Used at Facilities, hospitality, retail and healthcare Delivers Immediate guest feedback, analysis and alerts Return on Investment
  • Lower maintenance costs
  • Lower feedback costs
  • Lower HSE risk
  • Greater guest satisfaction
Profile
  • Oregon Certified Emerging Small Business (ESB 7210)
  • DUNS: 833252591
  • CAGE: 5VQR3
Incorporated January 2009 – Oregon

Oberon3, Inc

Capability Statement

Overview – Take Back Control of Guest Feedback

Founded in 2009, Oberon3 has developed OPINIATOR. A Software as a Service (SaaS) digital comment card to help Facility and Operations Managers improve guest satisfaction, facility safety, and maintenance cost – through on the spot feedback delivered using the guest’s own mobile phone. This is combined with real-time analysis, alerts, tracking and benchmarking so the facility can fix any issue and recover any visitor.
  • Feedback via SMS, phone call, and web
  • English and Spanish
  • Real-time staff alerts
  • Integrated dashboard
  • Issue tracking to completion
  • Links to social media
  • No integration needed
  • Survey design expertise

Primary NAICS Codes

  • 541910
  • 541613
  • 541618
  • 541611
  • 541512
  • 541721
  • 561790
  • Marketing Research and Public Opinion Polling
  • Marketing Consulting Services
  • Other Management Consulting
  • Admin Management and General Management
  • Computer Systems Design Services
  • Research in the Social Sciences
  • Other Services to Buildings and Dwellings

Current Signage Examples

Differentiation 
  1. Allows feedback via SMS, Phone Call, QR code and Web, in both English and Spanish. This means more convenience for the guest – and more responses for the agency.
  2. Includes integrated analytics and dashboard – no more spreadsheets.
  3. Links negative feedback to a ticketing system so the agency can track the issue until it is closed out – so operating performance will improve. 
  Application
  • 12 states and over 400 Government facilites
  • Collection of on-location visitor feedback
  • Trip analysis
  • HSSE ratings
  • Suggestion box
  • Inspection tool
  • Capital spending suggestions

OPINIATOR – The Process

 

Current Prime Customers

Contact Information: Matt Selbie – President mselbie@oberon3.com (503) 567-2314

Web Site: opiniator.com

Print Capability Statement: Click here