(503) 567-2314 info@opiniator.com

Operations Feedback, Onsite Audit & Asset Inspection

Location Review for any Business

On location, operations compliance and inspection – performed by staff.

Facility maintenance and HSE audit.

Brand standards and signage monitoring.

Used at:

  • Retail stores
  • Hotels and restaurants
  • Office buildings
  • Cultural attractions
  • Healthcare clinics
  • Other brick and mortar locations

Operations, Brand and Asset Inspection

Retail stock check and inspection
Building inspector with flashlight

Employees – On the Spot Feedback via Phone or Tablet

Employee feedback by cell phone or tablet using Smileys

Employees use a tablet or their own cell phone to give feedback anytime or go through a formal audit checklist.

Feedback Can Include a Photo

Faucet dripping water

This means….

  •  A hazard or near miss can be identified before affecting the customer
  • The alert message contains more detail
  • The maintenance fix starts faster
  • The photo becomes part of the audit record along with other feedback data

Feedback is Uploaded in Real-Time and Tracked until the Solution has been Implemented – for True Closed Loop Feedback

Business taking action on customer feedback

1-Click Staff Alerts – within 15 seconds

Low score, photo upload or a keyword can trigger an immediate email or text alert to the right staff .

Staff alert by email if from unhappy customer

“Smart leaders focus on execution first and strategy second”

– Full article here.

Rosabeth Moss Kanter

Professor, Harvard Business Review - Oct 2017

Take back control of Operational Standards