(503) 567-2314 info@opiniator.com

Transit Feedback

for any Subway, Bus or Train Transit

Passenger feedback during any part of their journey.

Increases passenger satisfaction.

Helps reduce maintenance and HSE.

Used at:

  • Stations
  • In vehicle
  • Food service and concessions
  • Restrooms
  • Retail stores
  • Staff and inspection feedback

Passenger Feedback for any Part of their Journey

Online Dashboard by Route for Closed Loop Feedback Review

Feedback Shown on Dashboard

  • The right staff get to see the dashboard
  • For any part of the airport
  • Via interactive, drill down charts with comments
  • Including a leaderboard
  • And a review of the status of each issue, until close-out

Requesting Feedback via Signage

On location indoor signage.  Passenger selects QR code, Web, Phone call or SMS.

English or Spanish – works on any cell phone or tablet.

Feedback on any part of the Transit Experience – examples

  • Ease of use of ticket system
  • Courtesy of the staff
  • Cleanliness of the facility
  • Alerting of any hazard or HSE issue
  • Restroom cleanliness
  • Confirmation of any maintenance issue
  • Vehicle arrival on time
  • Vehicle cleanliness
  • Unruly passenger behavior notification
  • Route and travel behavior
  • Demographics collection
  • Trip detail confirmation

1-Click Staff Alerts – within 15 seconds

Low score, photo upload or a keyword can trigger an immediate email or text alert to the right staff .

This means….

  • The right staff get right info in seconds¬†
  • So can fix the issue
  • Connect with the passenger
  • Close the feedback loop with 1-click
  • For improved operating standards
  • Happier passengers
  • Decreased Yelp or TripAdvisor complaints

On the Spot Passenger Feedback – The Return on Investment

The ROI is an aggregate of:

  • Increase in passenger satisfaction and retail spend
  • Improvement in operating standards
  • Reduction in existing feedback costs
  • Decrease in HSE expsoure
  • Reduction in maintenance costs
  • Ready made tissue trcking system
  • Increase in staff accountability

Take back control of Transit Feedback

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.