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A Comment Card For Restaurants

A Comment Card For Restaurants

What is a restaurant comment card? A restaurant comment card is a simple way to let customers leave feedback after their meal. The restaurant industry has used them for...

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CXBuzz Interview with Matt Selbie

CXBuzz Interview with Matt Selbie

CXBuzz just completed an interview with Oberon3 founder, Matt Selbie. Established in 2020 and headquartered in New York City, CXBuzz is an online publication that...

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Categories

Why You Must Replace the Suggestion Box

Why You Must Replace the Suggestion Box

The suggestion box has been around for over 40 years. It is widely used as a method to deliver ideas and gauge customer or employee satisfaction. The employee version of the same thing has been around even longer. Notwithstanding this - a long shelf is not guide to...

7 Ways to Improve Customer Experience

7 Ways to Improve Customer Experience

Every year, $1.6 trillion is lost due to poor customer service. Customer service is the spine of customer experience, an absolutely central component to the machine. Let this slip and customer relationships wither. If you aren't convinced that improving customer...

What is a QR Code Survey?

What is a QR Code Survey?

Having a QR Code Survey is Integral to 'Touchless' Customer Feedback - Read on for More Tips QR codes have been used and tested for years as a fast and convenient way to communicate with customers electronically while keeping them engaged. You may or may not have used...

Wisconsin Rest Areas Using Opiniator for Visitor Feedback

Wisconsin Rest Areas Using Opiniator for Visitor Feedback

On Location Visitor Assessment The Wisconsin Department of Transportation (DOT) now receives visitor feedback provided by Opiniator across over locations. This means that the DOT staff receive comments, ratings and, reviews in real-time from visitors to both the...

What are the Benefits of Anonymous Customer Feedback?

What are the Benefits of Anonymous Customer Feedback?

What are the Benefits of Anonymous Customer Feedback and How to Get It Anonymous customer feedback is great in helping businesses improve. After all, a business must know what customers think of their products, service, or the way the company is managed. For many, the...