XAgility Podcast – Interview with John Coleman and Matt Selbie
It was a treat chatting with John Coleman on Agility feedback on a recent edition of his Agility podcast. John is Founder and CEO of Orderly Disruption. He provides...
The Disadvantages of using NPS: Eight Major Pitfalls
The Net Promoter Score (NPS) from Bain & Company, has become a widely adopted metric as a measure of customer loyalty and satisfaction. The better news is that...
5 Big Issues with Smiley Face Feedback
Introduction Emojis, also known as smileys, are small digital images used to express an idea or emotion in electronic communication. They are seen everyday and often...
Lost and Found via Cell Phone
A lost and found program is an effective way to ensure that lost property returns to the rightful owner. Lost and Found in airports, transit, hotels or wherever there...
Using Email for Customer Feedback – Don’t
Email has become a popular way for businesses to collect customer feedback, but is it really the best option? The answer is No, No, and No. In this blog post, we'll...
The 5 Best Customer Feedback Tools for Listening to Your Service Business Audience
As a service business, it is critical to listen to your audience and analyze their feedback to make sure your products and services meet their needs. Feedback from...
XAgility Podcast – Interview with John Coleman and Matt Selbie
It was a treat chatting with John Coleman on Agility feedback on a recent edition of his Agility podcast. John is Founder and CEO of Orderly Disruption. He provides consulting for many businesses, specifically on Agility and Scrum Training - an innovative way to...
The Disadvantages of using NPS: Eight Major Pitfalls
The Net Promoter Score (NPS) from Bain & Company, has become a widely adopted metric as a measure of customer loyalty and satisfaction. The better news is that Opiniator has an NPS question within our repertoire of question types. It is considered by many an easy...
5 Big Issues with Smiley Face Feedback
Introduction Emojis, also known as smileys, are small digital images used to express an idea or emotion in electronic communication. They are seen everyday and often used to simplify messaging. Yet there are big issues with smiley face feedback, so must be used with...
Lost and Found via Cell Phone
A lost and found program is an effective way to ensure that lost property returns to the rightful owner. Lost and Found in airports, transit, hotels or wherever there are people is a busy activity. By implementing a lost and found program, organizations can reduce...
Using Email for Customer Feedback – Don’t
Email has become a popular way for businesses to collect customer feedback, but is it really the best option? The answer is No, No, and No. In this blog post, we'll share all the cons of using emails for customer feedback - with ONE exception and why you should...
The 5 Best Customer Feedback Tools for Listening to Your Service Business Audience
As a service business, it is critical to listen to your audience and analyze their feedback to make sure your products and services meet their needs. Feedback from customers is a great way to get insights into how to improve your business and what new opportunities...
Feedback Fatigue: 5 Ways to Ease the Stress
Feedback fatigue is a common phenomenon where individuals feel overwhelmed from excessive negative feedback by their employer and eventually become disengaged or apathetic to it. The cause is too much feedback, too often, in a short period of time, or negative...
10 Tips for Building Effective Customer Feedback Systems
Some key questions for you: Do you know what your customers really think about your products and services? Any ideas about collecting customer expectations or customer insights? Can you measure feedback from customer experiences in real time? Does your business obtain...
Customer Defection – 5 Causes to Consider
Customer Defection - 5 Causes to Consider When your Marketing Managers gather and review your defection rate, what do you say? What are the causes? And what can be done? Customers are simply unhappy with your product or can’t afford it? Intense competition? Service...
Mako Design Podcast – Interview with Kevin Mako and Matt Selbie
It was a pleasure chatting with Kevin Mako on a recent edition of his Product Startup podcast. Kevin is Founder and CEO of Mako Design. They provide consulting for start ups, specifically a one-stop-shop for developing physical product from idea to store shelves. Mako...