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Customer Defection – 5 Causes to Consider

Customer Defection – 5 Causes to Consider

Customer Defection - 5 Causes to Consider When your Marketing Managers gather and review your defection rate, what do you say? Customers are simply unhappy with your product or can’t afford it? Intense competition? Service quality issues? Although these can be...

A Comment Card For Restaurants

A Comment Card For Restaurants

What is a restaurant comment card? A restaurant comment card is a simple way to let customers leave feedback after their meal. The restaurant industry has used them for a long time - Denny's for over 50 years. They are a physical paper card requesting input from the...

How a Clean Restroom Delivers Long Term Profits

How a Clean Restroom Delivers Long Term Profits

Want to learn the secret behind making a good impression on your patrons? Research says you can leverage clean restrooms to deliver long-term profits. Keep reading to learn why! As the world begins to return to in-person shopping, dining, and transacting, businesses...

CXBuzz Interview with Matt Selbie

CXBuzz Interview with Matt Selbie

CXBuzz just completed an interview with Oberon3 founder, Matt Selbie. Established in 2020 and headquartered in New York City, CXBuzz is an online publication that covers news, consumer trends, and industry insights in the customer experience space - so this was a real...