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Customer Experience is Everything

Customer Experience is Everything

A Great Customer Experience is the Only Measure of a Business A recent study by PWC, argues that customer experience is everything and the only viable business goal. Check the arresting headline: Customer experience is everything – so get it right Good customer...
Hotel Customer Feedback Left Unanswered

Hotel Customer Feedback Left Unanswered

Hotel Guest Feedback – Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer feedback via TripAdvisor and Yelp – it seems that managers do not care. Maybe it is like an...
Customer Service Statistics – Round 1

Customer Service Statistics – Round 1

Lies, Damn Lies, and Statistics In ancient times they had no Customer Service Statistics so they had to fall back on lies. Sometimes though, the numbers are the story. So here are a few that will make you think: A 5% reduction in the customer defection rate can...

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.