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How do you measure customer satisfaction?

How do you measure customer satisfaction?

Unfortunately, a smile, “thank you” and even a nice tip aren’t enough to guarantee customer satisfaction these days. Some people are simply too busy to leave feedback, or not interested in doing so. After all, if you’ve given them exactly what they asked for, why...
Hotel Customer Feedback Left Unanswered

Hotel Customer Feedback Left Unanswered

Hotel Guest Feedback – Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer feedback via TripAdvisor and Yelp – it seems that managers do not care. Maybe it is like an...
Customer Service Statistics – Round 1

Customer Service Statistics – Round 1

Lies, Damn Lies, and Statistics In ancient times they had no Customer Service Statistics so they had to fall back on lies. Sometimes though, the numbers are the story. So here are a few that will make you think: A 5% reduction in the customer defection rate can...

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.