by Matt Selbie | Jan 28, 2019 | Blog, Comment Card
The comment card has become a relic in the reputation management game. Here are the 12 problems with comment cards, showing why it should be consigned to the elephant graveyard of bad ideas. If you don’t have time to read through all this – just watch the...
by Matt Selbie | Jan 7, 2019 | Blog, Comment Card
Feedback Food Service – Customer Defection Matters Food service feedback is so important to any restaurant owner, but why exactly is this? Having customers return to your food service business is vital to its long-term success. Yet the customer retention...
by Matt Selbie | Dec 19, 2018 | Blog
Text the boss is a good idea – but could be made better To text the boss is a good idea, but many customers think that a business doesn’t listen to them. Many companies tend to focus too much on the service or product they provide and forget about...
by Matt Selbie | May 27, 2018 | Blog, Customer Feedback
Customer Experience is Everything and the Only Measure of Business Health A recent study by PWC, argues that customer experience is everything and the only viable business goal. Check the arresting headline: Customer experience is everything – so get it right...
by Matt Selbie | Mar 21, 2018 | News, Restroom
Restroom Award by Phlush to Opiniator for Restroom Alert System Good news! – Oberon3 has received a restroom award from Phlush at the recent World Toilet Day. Oberon3 is the parent company of Opiniator. The prize was bestowed for services to public restroom...
