Nowadays, technology dominates our lives. People turn to the internet, online reviews and tools like social media for a variety of uses. The latter is very popular. In...
Turning Customer Feedback into Great Social Media
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The Opiniator Blog
All things Customer Experience and feedback related
Don’t Use Social Media For Feedback
Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service In this article we will recommend you don't use social media for feedback, even...
Bad Yelp Reviews & Why Yelp Reviews Disappear
As a business owner looking to grow your sales and connect with the locals, the Yelp platform is a critical tool for business. Most companies get clients through...
How do I Remove Bad Yelp reviews?
The Problem with a Bad Yelp Review There is nothing more frustrating than coming across a negative Yelp review with its unwarranted feedback, criticism or poor...
Too Much Social Media Means A Business Can Never Catch Up
Social Media Feedback is the Worst for Businesses The sheer volume of online feedback means it’s impossible for companies to act on every complaint. Too much social...
Hotel Customer Feedback Left Unanswered
Hotel Guest Feedback - Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer...