Nowadays, technology dominates our lives. People turn to the internet, online reviews and tools like social media for a variety of uses. The latter is very popular. In...

All things Customer Experience and feedback related
Nowadays, technology dominates our lives. People turn to the internet, online reviews and tools like social media for a variety of uses. The latter is very popular. In...
Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service In this article we will recommend you don't use social media for feedback, even...
As a business owner looking to grow your sales and connect with the locals, the Yelp platform is a critical tool for business. Most companies get clients through...
The Problem with a Bad Yelp Review Getting bad yelp reviews removed should be a priority for your business. There is nothing more frustrating than coming across a bad...
Social Media Feedback is the Worst for Businesses The sheer volume of online feedback means it’s impossible for companies to act on every complaint. Too much social...
Hotel Guest Feedback - Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer...