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Don’t Use Social Media For Feedback

Don’t Use Social Media For Feedback

Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service In this article we will recommend you don’t use social media for feedback, even though it may look tempting. For example, according to Pew – In the United States, an estimated...
Why Yelp Reviews Disappear

Why Yelp Reviews Disappear

As a business owner looking to grow your sales and connect with the locals, the Yelp platform is a critical tool for business. Most companies get clients through positive Yelp reviews – it is the king of review sites, so this feedback is vital. In fact small...
How do I delete a Yelp review?

How do I delete a Yelp review?

The Problem with a Bad Yelp Review There is nothing more frustrating for a business owner than coming across a negative Yelp review with its unwarranted feedback, criticism or poor characterization. Businesses suffer a reputation impact and a financial one. The latter...
Too Much Social Media Means Never Catching Up

Too Much Social Media Means Never Catching Up

Social Media Feedback is the Worst for Businesses The sheer volume of online feedback means it’s impossible for companies to act on every complaint. Too much social media coverage is a real problem for businesses. Yelp, for example, has received over 148 million...
Hotel Customer Feedback Left Unanswered

Hotel Customer Feedback Left Unanswered

Hotel Guest Feedback – Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer feedback via TripAdvisor and Yelp – it seems that managers do not care. Maybe it is like an...

Feedback Resources to Deliver a Return

Get ahead of customer feedback and understand how to improve operations, lower HSE risk and deliver greater customer loyalty.