by Matt Selbie | Mar 6, 2018 | Customer Feedback, Social Media
Social Media Feedback is the Worst for Businesses The sheer volume of online feedback means it’s impossible for companies to act on every complaint. Too much social media coverage is a real problem for businesses. Yelp, for example, has received over 148 million... 
by Matt Selbie | Mar 6, 2018 | Customer Defection, Customer Experience Statistics, Hospitality, Hotel, Social Media, Statistics
Hotel Guest Feedback – Critical but Mismanaged In this case, the guilty party seems to be the hotel Industry. Even though there is a buffet of online hotel customer feedback via TripAdvisor and Yelp – it seems that managers do not care. Maybe it is like an...