by M10992288 | Mar 6, 2018 | Customer Feedback, Social Media
The sheer volume of online feedback means it’s almost impossible for companies to act on every complaint. Too much social media coverage is a real problem for businesses. Yelp, for example, has received over 148 million reviews since inception and has over 70 million...
by M10992288 | Mar 6, 2018 | Customer Defection, Customer Experience Statistics, Hospitality, Hotel, Social Media, Statistics
In this case, the guilty party seems to be the Hotel Industry, for despite the buffet of hotel customer feedback online via TripAdvisor and Yelp – it would seem that feedback in the hospitality sector is not being responded to OR acted on. Reads like an episode...
