Don’t Use Social Media For Feedback
Why Social Media is NOT a Gold Mine of Customer feedback and not for Customer Service In this article we will recommend you don’t use social media for feedback, even though it may look tempting. For example, according to Pew – In the United States, an estimated...
Why Yelp Reviews Disappear
As a business owner looking to grow your sales and connect with the locals, the Yelp platform is a critical tool for business. Most companies get clients through positive Yelp reviews – it is the king of review sites, so this feedback is vital. In fact small...
How do I delete a Yelp review?
The Problem with a Bad Yelp Review There is nothing more frustrating for a business owner than coming across a negative Yelp review with its unwarranted feedback, criticism or poor characterization. Businesses suffer a reputation impact and a financial one. The latter...
Too Much Social Media Means Never Catching Up
Social Media Feedback is the Worst for Businesses The sheer volume of online feedback means it’s impossible for companies to act on every complaint. Too much social media coverage is a real problem for businesses. Yelp, for example, has received over 148 million...