Touchless Customer Feedback
Via the Cell Phone at
So No More Bad Online Reviews
THIS IS HOW IT WORKS,
ASK – ANSWER – ACT – AUDIT
ASK: In-Home Signs
Technician leaves a card or sign requesting feedback from the customer
ANSWER: Feedback Given
Customer gives feedback via their own cell phone about the visit and technician
ACT: Business Alerted
Head Office staff receive an email or SMS alert – so can contact the unhappy customer
AUDIT: 360 Degree
Issues tracked by technician / job until close-out via online dashboard
request for feedback left by technician
In home signage requests quick feedback on the service or technician
Customer chooses from SMS, Web, QR code or Phone call – English or Spanish
No app needed. Works immediately on any cell phone
Given to customer or left behind
strategic feedback request
Request for feedback card / sign left at the locations
Including door hangers
Feedback is delivered via a short survey
All data is location AND technician specific
Data is viewed via a private dashboard
easy feedback input
Customer uses their own cell phone to give feedback.
Questions determined by the business
Feedback completed in 60 seconds – easy!
Delivered while the technician still there
Includes request to give testimonials by happy customers
immediate staff alert
Sent to the right staff group, by email or SMS, and containing all the information needed to fix the issue and remove the hazard
Customers can be contacted and recovered in seconds if they give consent
So helps to stop complaints on Yelp
Alerts tracked until closure – delivering operational improvements
Comprehensive online analysis, leaderboard and dashboard
Check out the video below on how we help stop negative online reviews
Happier Customers. Fewer Yelp complaints.
Battle tested and deployed nationwide
Locations
Satisfied Clients
States Deployed
Languages
Some of Ours
get touchless customer feedback
and stop bad online reviews
Approximately 24% of an pest control business customer database defects annually – largely because of poor service. This means that the dealer needs to replace all customers within 4 years.
PCO M & A : Experience Survey 2018