(503) 567-2314 info@opiniator.com

on the spot customer feedback
to prevent online complaints






ASK: In-Location Request

Technician leaves a card or sign requesting feedback form the customer


ANSWER: Feedback Given

Customer gives feedback via their own cell phone on the visit and technician


ACT: Staff Alerted

Head Office staff receive an email or SMS alert – so can contact the unhappy customer


AUDIT: 360 Degree

Issues tracked by technician / job until close-out via online dashboard

Pest control business request for customer feedback

request for feedback left by technician

In-location signage requests quick feedback on the service / technician

Guest chooses from SMS, Web, QR code or Phone call – English or Spanish

No app needed. Works immediately on any cell phone

Given to customer or left behind


Three customer feedback signs

strategic feedback request

Request for feedback card / sign left at the locations

Customer chooses one method

Feedback is delivered via a short survey

All data is location and technician specific

Data is viewed via a private dashboard

Question formats on the cell phone

easy feedback input

Guest uses their own cell phone to give feedback.

Delivered while technician is still there

Feedback completed in 90 seconds – easy!

Improves customer satisfaction scores

And gets more positive testimonials

Customer feedback alert on a cell phone

immediate staff alert

Sent to the right staff group, so they can connect with the customer & fix the issue

Staff close-out the alert in 1-click from their cell phone or any web-enabled device

Alerts tracked until closure – delivering operational improvements

Comprehensive online analysis, leaderboard and dashboard

Customer is retained and standards improve

Easy for the Customer.
Higher Retention.
Fewer Online Complaints

Pest Control Feedback Strategy

Existing Customer Feedback Programs Are NOT Working

Approximately 24% of an pest control business customer database defects annually – largely because of poor service. This means that the dealer needs to replace all customers within 4 years.

PCO M & A : Experience Survey 2018

Defection rates are double digit across all field & building services.

get on-location service feedback