on the spot customer feedback
to prevent online complaints
at:
for:
THIS IS HOW IT WORKS
ASK – ANSWER – ACT – AUDIT
ASK: In-Location Request
Technician leaves a card or sign requesting feedback form the customer
ANSWER: Feedback Given
Customer gives feedback via their own cell phone on the visit and technician
ACT: Staff Alerted
Head Office staff receive an email or SMS alert – so can contact the unhappy customer
AUDIT: 360 Degree
Issues tracked by technician / job until close-out via online dashboard
request for feedback left by technician
In-location signage requests quick feedback on the service / technician
Guest chooses from SMS, Web, QR code or Phone call – English or Spanish
No app needed. Works immediately on any cell phone
Given to customer or left behind
strategic feedback request
Request for feedback card / sign left at the locations
Customer chooses one method
Feedback is delivered via a short survey
All data is location and technician specific
Data is viewed via a private dashboard
easy feedback input
Guest uses their own cell phone to give feedback.
Delivered while technician is still there
Feedback completed in 90 seconds – easy!
Improves customer satisfaction scores
And gets more positive testimonials
immediate staff alert
Sent to the right staff group, so they can connect with the customer & fix the issue
Staff close-out the alert in 1-click from their cell phone or any web-enabled device
Alerts tracked until closure – delivering operational improvements
Comprehensive online analysis, leaderboard and dashboard
Customer is retained and standards improve
Easy for the Customer.
Higher Retention.
Fewer Online Complaints
