A few Opiniator benefits…
- On location, point of experience visitor feedback via their own cell phone.
- Replaces comment cards.
- Delivers lower maintenance costs, improved HSE, happier visitors – and no nasty surprises on social media.
Feedback via The Cell Phone – The Process
Feedback request via on location communication.
Immediate visitor response via their own cell phone or on site tablet.
Low scores and unhappy visitors trigger immediate SMS / Email alerts to staff.
Alerts tracked until completion – true closed loop feedback.
Multiple Feedback Inputs
Means Maximum Visitor Convenience, Maximum Response Rates.
- Visitor gives feedback on their terms
- With a device, input and language they prefer
- or increased response rates
- And maximum flexibility for the business
1-Click Staff Alerts
Low scores, specific answers, even certain keywords trigger an alert to staff in seconds.
Private, Online Dashboard
Updated in real-time, shows location performance and Leaderboards.
Visitor Feedback – Return on Investment
An aggregate of:
- Increase in visitor satisfaction and retention
- Improvement in operational standards
- Reduction or elimination of existing feedback costs
- Elimination of feedback analysis
- Improvement in maintenance cost
- Decrease in HSA exposure
- Reduction in online complaints
- Ready made ticketing and performance contract system