(503) 567-2314 info@opiniator.com

Visitor Feedback

For Any Brick and Mortar or Out of Home Business

A few Opiniator benefits…

  • On location, point of experience visitor feedback via their own cell phone.
  • Replaces comment cards.
  • Delivers lower maintenance costs, improved HSE, happier visitors – and no nasty surprises on social media.

Florida Rest Areas – A GovTech Case Study

Feedback via The Cell Phone – The Process

Feedback request via on location communication.

Immediate visitor response via their own cell phone or on site tablet.

Low scores and unhappy visitors trigger immediate SMS / Email alerts to staff.

Alerts tracked until completion – true closed loop feedback.

Requesting Feedback via Signage

On location signage prompts the visitor to give feedback. They choose QR code, Web or SMS. No app neededit works immediately on any cell phone or tablet.

Multiple Feedback Inputs

Means Maximum Visitor Convenience, Maximum Response Rates.

This means….

  • Visitor gives feedback on their terms
  • With a device, input and language they prefer
  • or increased response rates
  • And maximum flexibility for the business

1-Click Staff Alerts

Low scores, specific answers, even certain keywords trigger an alert to staff in seconds.

This means….

  • The right staff get an alert in seconds (SMS/Email)
  • So can fix the issue
  • Connect with the visitor
  • Close the alert in 1-click
  • This means happier visitors, higher standards
  • …And no nasty surprises on social media

Private, Online Dashboard

Updated in real-time, shows location performance and Leaderboards.

All feedback data populates the dashboard:

  • The right staff get to see performance
  • For any or all locations
  • Through interactive charts
  • Location leaderboards
  • And tracks all alerts until completion and close-out

Visitor Feedback – Return on Investment

An aggregate of:

  • Increase in visitor satisfaction and retention
  • Improvement in operational standards
  • Reduction or elimination of existing feedback costs
  • Elimination of feedback analysis
  • Improvement in maintenance cost
  • Decrease in HSA exposure
  • Reduction in online complaints
  • Ready made ticketing and performance contract system
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