Hotel Surveys with a Guest Comment CardImmediate feedback via Opiniator means no nasty surprises on Yelp or Trip Advisor.
According to TripAdvisor’s own research, 72% of people always or frequently read reviews before making a decision on places to stay and eat. Meanwhile, poor service is by far the biggest reason behind negative reviews on the site.
The bottom line is that people have access to more information before they decide to book somewhere, and hotel guests and bar/restaurant customers are more fickle than they’ve ever been.
Just one bad experience or disappointing element and they are likely to:
- Never return to your establishment again
- Tell their friends and family not to either
- Post a negative review online for all to see
That’s why you cannot wait until after one of your guests has had a poor experience to address the causes and make changes. It’s already too late by then…
With Opiniator, there’s no need to wait to find out there are problems in your business. Instead, you can stay updated with real-time, on-location feedback and be in a position to resolve issues and preserve your relationship with the guest before they leave your premises.
- Have more enjoyable, memorable experiences
- Spend more, return more resulting in more profit
- Are easier for your staff to deal with, resulting in fewer errors, happier staffShare their positive experiences with others, referring your establishment to their friends, family and wider audiences via popular online review sites
The added bonus here is that you can also prevent the issue from impacting any of your other guests, improving the overall experience for all of your guests in the process.
Feedback request via on location communication.
Immediate visitor response via their own cell phone or on site tablet.
Low scores and unhappy visitors trigger immediate SMS / Email alerts to staff.
Alerts tracked until completion – true closed loop feedback.
Boost your TripAdvisor or Yelp score, improve your operational standards, and increase guest loyalty
With Opiniator, more accurate feedback and improved guest experiences are just 4 steps away:
- Guest sees request to give feedback while they are at your location – usually via a poster, table talker or card
- Guest provides feedback there and then using their mobile phone, tablet or an on-premises kiosk
- You receive an instant notification and can access the feedback via an intuitive, online and private dashboard
- Steps can then be immediately taken to address the issue and prevent it from impacting anyone else or happening again. You can even connect directly with the guest.
Do away with out-of-date paper-based hotel satisfaction surveys, bar satisfaction surveys, and restaurant satisfaction surveys, and afford better insights in the process. That’s because Opiniator allows people to provide feedback right here, right now, which not only leads to more accurate information, but also an opportunity to take action.
Opiniator uses mobile phones, tablets, and kiosks to capture guest feedback while they are still in your hotel, bar or restaurant. It’s an approach that guests want to interact with and that leads to increased engagement levels.
- Real-time feedback – Deal with issues as they arise & before they impact others
- Multiple touchpoints – Get feedback on every aspect of your offering, including your rooms, gym, bar, menu, check-in, service, staff, and more
- Increased guest loyalty – Boosts the chances of your guests recommending you and coming back in the future
- Improved reviews – Better perception of your hotel, bar or restaurant online
- Simple to use – Opiniator’s simplicity means that anyone can use it
- English and Spanish language support – Enjoy even more responses and engagement
Close the feedback loop now and take back control of your hotel, bar or restaurant’s feedback process by implementing Opiniator across all of your locations, enabling you to quickly identify which ones are letting you and your guests down – no more nasty surprises on Yelp or TripAdvisor!
Opiniator is efficient, modern, cost effective, and… most important of all… your guests will actually want to use it to tell you how you’re doing – something that very few other feedback mechanisms can boast.
Contact us now to request a demo and/or find out more about how Opiniator can revolutionize your guest feedback and hotel, bar or restaurant satisfaction levels.
Multiple Feedback Inputs
Means Maximum Visitor Convenience, Maximum Response Rates.
- Visitor gives feedback on their terms
- With a device, input and language they prefer
- For increased response rates
- And maximum flexibility for the business
1-Click Staff Alerts
Low scores, specific answers, even certain keywords trigger an alert to staff in seconds.
- The right staff get an alert in seconds (SMS/Email)
- So can fix the issue
- Connect with the visitor
- Close the alert in 1-click
- This means happier visitors, higher standards
- …And no nasty surprises on social media
Private, Online Dashboard
Updated in real-time, shows location performance and Leaderboards.
All feedback data populates the dashboard:
- The right staff get to see performance
- For any or all locations
- Through interactive charts
- Location leaderboards
- And tracks all alerts until completion and close-out