Touchless Patient Feedback At
Via the Cell Phone
For Better Patient Satisfaction Scores
THIS IS HOW IT WORKS,
ASK – ANSWER – ACT – AUDIT
ASK: On-Location Signs
ANSWER: Feedback Given
Patient selects preferred input method – SMS, QR, Web, Phone, and language
ACT: Staff Alerted
Staff receive an email or SMS alert – so can fix the issue and connect with the patient
AUDIT: 360 Degree
Issues tracked by location and staff until close-out via online dashboard
request for feedback
On location signage requests quick feedback on what needs attention
Patient chooses from SMS, Web, QR code or Phone call – English or Spanish
No app needed. Works immediately on any cell phone or tablet
Posters, table talkers, and, signs throughout the building
Signage placed strategically in high visibility areas
Waiting room, provider location and Restrooms
(A poor restroom equates to dirty location)
Enable feedback everywhere from entry to exit
easy feedback input
Patient uses their own cell phone to give feedback.
Questions determined by the provider
Feedback completed in 60 seconds – easy!
No unhygienic touchscreens or unfamiliar devices needed
immediate staff alert
Sent to the right staff group, by email or SMS, and containing all the information needed to fix the issue and remove the hazard
Alerts sent in seconds
Immediate staff action help improve patient satisfaction scores
Alerts tracked until closure – delivering operational improvements
Check out the video below on how we improve patient satisfaction.
Happier Patients. Improved Operational Standards.
Battle tested and deployed nationwide
Some of Ours
get touchless patient feedback
and improve patient satisfaction
A recent study has shown a national patient growth rate of 45% and a patient churn rate of 48%. This means, healthcare organizations are losing patients faster than they can retain them.
Buxton: May 2022.